"123 15" consumer complaint hotline and national internet platform. The national 123 15 internet platform was officially launched on March 20 17.

Dialing method: After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.

Extended data

According to the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Article 5 According to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, China Consumers Association actively safeguards the nine rights enjoyed by consumers.

(1) Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

(2) Consumers have the right to know the real situation of the goods they buy and use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.

(3) Consumers have the right to choose their own goods or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.

(4) Consumers have the right to fair trade.

When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

5. Consumers who suffer personal or property damage when purchasing or using commodities or receiving services have the right to compensation according to law.

[6] Consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law.

(seven) consumers have the right to obtain knowledge of consumption and consumer rights protection.

Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.

(8) Consumers have the right to respect their personal dignity and national customs and habits when purchasing and using commodities and receiving services.

(9) Consumers have the right to supervise goods and services and the protection of consumers' rights and interests.

Baidu Encyclopedia-123 15

Baidu encyclopedia-China consumers association