Legal analysis: When returning or exchanging goods, you need to pay attention to whether the goods are within the scope of return or exchange, so as to avoid infringement of your rights and interests. If it affects secondary sales, returns are generally not allowed. If there are indeed quality problems, they can be replaced.

Legal basis: Article 40 of the "Law of the People's Republic of China and Domestic Product Quality" If the product sold has any of the following circumstances, the seller shall be responsible for repairing, replacing, and returning the product; If the consumer causes losses, the seller shall compensate for the losses:

(1) The product does not have the performance that it should have without explaining it in advance;

(2) It does not meet the requirements Indicate the adopted product standards on the product or its packaging;

(3) Failure to meet the quality status indicated by product descriptions, physical samples, etc.

After the seller is responsible for repairs, replacements, returns, and compensation for losses in accordance with the provisions of the preceding paragraph, it is the responsibility of the manufacturer or the responsibility of other sellers (hereinafter referred to as suppliers) who provide products to the seller (hereinafter referred to as the supplier) , the seller has the right to seek compensation from producers and suppliers.

If the seller fails to repair, replace, return goods or compensate for losses in accordance with the provisions of the first paragraph, the product quality supervision department or the industrial and commercial administration department shall order it to make corrections.