The ZTO Express complaint hotline is: 95311
When citizens have disputes with logistics companies or express delivery companies when consigning things, they can also call the national transportation service supervision hotline 12328 for help.
ZTO Express Co., Ltd. was established in Shanghai on May 8, 2002. It is a large group company integrating express delivery, logistics and other businesses. Its registered trademarks are "ZTO?" ?".
ZTO Express has now become a domestic express delivery company with a large business scale and rapid development in the first square. ZTO Express continued to maintain a steady development trend in 2019, completing a business volume of 121.2% throughout the year. billion pieces, a year-on-year increase of 42.2, exceeding the industry average growth rate by 16.9 percentage points.
The market share expanded by 2.3 percentage points from last year to 19.1. Profitability levels maintained sustained and steady growth, and the adjusted net profit for the year increased by 26.0% compared with the same period last year, exceeding market expectations. In terms of service quality, ZTO also maintains a leading position in terms of complaint rate and public satisfaction.
As of March 31, 2020, ZTO has approximately 30,000 service outlets, 90 distribution centers, approximately 4,850 network partners, more than 7,700 long-distance vehicles, and more than 2,900 trunk transportation lines. .
On October 27, 2016, ZTO Express successfully landed on the New York Stock Exchange in the United States, creating the largest IPO in the U.S. securities market that year. It was also the largest Chinese company to go public in the United States since Alibaba went public in 2014. IPO.
The listing of ZTO Express in the United States has opened a "window" to the world to understand the development of China's express delivery.
On the evening of September 21, 2018, ZTO Express issued an announcement stating that based on the development status and trends of the express industry, in order to further maintain service quality and improve customer satisfaction, express delivery will be launched from October 1 this year. The cost adjustment mechanism adjusts express delivery fees from the country to the Shanghai area. The specific cost adjustment range is implemented by local service outlets based on the guidance and recommendations of the headquarters and combined with their respective actual conditions.
In July 2020, ZTO Express acquired the RiRiShun Lejia smart express cabinet owned by Haier Group.
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