Ledu, a subsidiary of Xueersi, announced that it will be removed from the shelves. Can parents apply for a refund? Let's discuss this issue below, hoping that this content can help friends in need.
At noon on December 31, 2021, Ledu Youke announced that it will carry out comprehensive rectification from now on. For phone calls that have been deducted before the reference price policy is promulgated, they will be handled in accordance with the principle of "refund more and not make up for less". If you plan to refund, you can get a refund without any reason.
Leduyouke has attracted widespread attention from parents because it is the "super transformation" of Xueersi. Published materials show that the developer of the Ledu Youke APP is the Shijixue Xiaosi Online Education and Training School in Changning District, Shanghai, and the organization type is non-profit. According to information from Tianyancha, the "Xuexiaosi" trademark currently belongs to Beijing Xueersi Education Technology Co., Ltd.
On December 29, Ledu Youke released a letter to parents on its official WeChat account. In the letter, Ledu Youke introduces itself as a "certified" primary and secondary school curriculum training institution, with a non-profit basic education course learning and training business license granted by the cultural and education authorities, and will start in January 2022. , providing young people with live online courses and services in subjects such as Chinese, Mathematics, and English.
On November 13, Haomo announced that Xueersi’s course-based off-campus training service projects in China’s domestic basic education sector will end on December 31, 2021.
According to parents, starting from mid-December, several parent groups received push notifications indicating that the Xueersi course training after December 31st will be organized by Ledu, and Ledu teachers will Basically, I have worked in Xueersi tutoring work.
On December 29, the "Ledu Youke" APP was officially launched to enable registration. Xueersi parents also said that they have received notifications one after another that they can purchase in "Ledu Youke" The new course is divided into kindergarten classes and small classes, both online. Compared with the content of previous Xueersi courses, the time has been reduced from 120 minutes to 110 minutes, and the price has been reduced from 240 yuan to 120 yuan. Basically, Xueersi's "super transformation" Ledu Youxian After it was released, it was snapped up by parents. Some parents said that the elective courses were opened to the public at 12 p.m., but it was only 1 p.m. that their favorite teacher’s small class course quota had already been taken up. Many parents have reported that the review and approval time for some courses has exceeded 4 hours after participation, and the results have not been received, and the service hotline is also blocked.
As everyone knows, just two days have passed, and the Ledu Youke APP and the Ledu business outlet applet, which have been flooded by parents, can no longer be logged in to register for exams. At noon on December 31, the Ledu Youke WeChat public account Lexiang parents released a message saying:
Ledu strictly implements laws and policies, manages operations in compliance with regulations, strictly manages fees, charges fees strictly in accordance with government guidance, and strictly manages class time. Methods: Do not use national statutory holidays, rest days and vacation periods for institutional course-based learning and training. Each class hour is strictly no more than 30 minutes, the distance between courses is no less than 10 minutes, and the learning completion time is no later than 21:00. After Ledu started the test process before, due to insufficient consideration, some information content showed unscientific and compliant management, and received many suggestions and criticisms. Regarding this matter, we have conducted in-depth self-reflection and made the following arrangements:
1. Ledu will carry out comprehensive rectification from now on, once again check for system abnormalities and improve key operating points, and temporarily offline Ledu Uke APP and Ledu business outlet mini programs will further announce the repair time after the rectification is completed.
2. After the government’s guidance price document is promulgated, Ledu will strictly implement the government’s guidance price regulations in charging work. For phone charges that have been deducted before the reference price policy is promulgated, we will adopt the principle of "refund more and not make up for less" in accordance with the government's guide price. If we plan to refund, we can refund without reason.