1. You can check the logistics information according to the single number when the goods are confirmed to be confiscated. If it is confirmed that it has not been updated for many days, you can call the logistics customer service, or directly consult the seller's goods logistics situation, and ask the seller to follow up the goods information. During this process, you can save the screenshot of the chat with the seller. If the merchant falsely delivers the goods, you can use the screenshot as evidence to apply for Pinduoduo customer service intervention.
2. When you negotiate with the seller after confirming that the goods have been confiscated, if the seller has a bad attitude, you can apply for a refund. At this time, you can choose the option of not receiving the goods and apply for the intervention of Pinduoduo customer service.
3. This is the final solution. In case of unsuccessful negotiations with the seller, logistics and Pinduoduo customer service, you can call the 315 consumer complaint hotline: 12315, and they will help you solve the dispute. Extended information
Pinduoduo is the mainstream mobile shopping APP in China, which was established in September 215. Users buy goods at a lower price by launching a group fight with friends, family and neighbors. The aim is to gather the strength of more people, buy better things at lower prices and experience more benefits and fun. On July 26th, 218, Pinduoduo was listed in the United States.
On August 1st, 218, Shanghai Industrial and Commercial Bureau interviewed Pinduoduo operators. On July 31, 218, Pinduoduo's share price fell by 7.87% yesterday, and its market value shrank by more than $2 billion. On August 2, 218, the Shanghai Industrial and Commercial Department interviewed Pinduoduo and asked him to check and correct himself; The platform still has products similar to brands such as Hisense Xiaomi on sale. In the United States, Pinduoduo asked for an interview with the supervision department of the loss-making network: Don't pass the buck.
in July, 218, CCTV commented that Pinduoduo was suspected of selling fake goods: the bottom line is to "fight" and not sell fake goods. On August 1st, the Network Supervision Department of the State Administration of Market Supervision attached great importance to the problems of selling infringing and counterfeit goods on the Pinduoduo platform reflected by the media, and asked the Shanghai Industrial and Commercial Bureau to interview the platform operators. It also requires the industrial and commercial and market supervision departments of Shanghai and other relevant places to seriously investigate and inspect the problems reflected by the media and reported by consumers and trademark owners about selling fake products and imitating famous brands on the Pinduoduo platform.
On August 2nd, People's Literature Publishing House issued a statement saying that it would investigate the legal responsibility of "Pinduoduo" shopping platform for selling pirated books. On August 15, 218, the California court accepted the class action lawsuit filed by American law firm Rosen Law Firm against Pinduoduo on behalf of investors.
from August 2 to August 9, 218, 1,128 stores were forcibly closed in Pinduoduo, with nearly 4.3 million goods removed from shelves and more than 45, links of suspected counterfeit goods blocked in batches.
Reference: Baidu Encyclopedia-Pinduoduo.