Miss Hu reported that on July 27, she bought an Issey Miyake dress from a store on Taobao that specializes in purchasing from Japan.
After receiving the goods recently, she noticed something was wrong.
-01-
When purchasing a dress from Japan, the brand letters are wrong?
Xiao Hu: "I got it. First of all, I thought it was different from what I tried at the counter before. I tried it at the British counter and it was a little different, but I didn't think much about it. I thought I was It’s normal to try the wrong styles. I thought about it again in the afternoon and looked at this store. I saw other clothes in this store and saw in the comments that this seller was selling fakes. Let me pay attention to the trademark. It said that the The words are all spelled wrong. ”
Xiao Hu bought this Japanese Issey Miyake women’s round-neck long dress from Taobao Yiai Enterprise Store for 2,050 yuan. In the comment section of this store, another buyer reminded everyone to pay attention to the hangtag. The one sent by the seller is different from the one branded by Issey Miyake.
The brand name on the handbag
The brand name on the skirt package
Xiao Hu: “This is the bag sent by the seller, MIYAKE is its brand , this is the skirt I got, there is only one package on it, this is MIYAAE.”
-02-
The store suspects that Xiao Hu dropped the package?
The bag Xiao Hu received had a brand name on it. Compared with the brand name on the skirt packaging, there was indeed one letter that was different.
■On the night when I received the dress on Monday, Xiao Hu sent a picture to the seller and said, "There is a typo on the tag. Please help me refund the money."
●At that time, Yi Ai The response from the customer service of the enterprise store is "You have a receipt for your clothes. The clothes were issued by the store. If you want to return them, they will be refunded to you. You cancel the after-sales service and choose to return the goods because you don't like them."
■ Xiao Hu asked at that time, "Why is the trademark wrong?"
●The other party's answer was: "They have all been returned, so the explanation is meaningless."
■ Xiao Hu asked again: "You said you were fined ten for one fake. I am not the only one who was fooled."
●At that time, the other party replied, "Whether this is our product is now questionable."
Xiao Hu thought that the other party meant that she had dropped her skirt. Xiao Hu also provided a recording of a conversation with the store’s customer service:
●Taobao Yiai Enterprise Store customer service: “If we send the wrong item here, we can return it to you, but you can now apply for the waiter’s intervention. , what is the problem?
■Xiao Hu: "Because I feel that I am not very clear about it, and my communication with you before was not very clear. I still apply for third-party intervention. This is more convenient and saves you the trouble." They said I would exchange the goods, and everyone had their own reasons, so let the waiter make the decision. ”
-03-
After the Taobao waiter intervened, the seller said that the wrong goods were sent
Xiao Hu said that after the Taobao waiter intervened, the store owner was in the recording The statement changed again, saying that the wrong goods were sent, but before that, the store still insisted that Xiao Hu dropped the package himself. He called the store's customer service number many times on the spot, but the other party never answered.
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Requesting a refund and closing the Taobao store
Xiao Hu: “I am now asking you to refund me for this fake product. I will not return it to you. Then this store Please close the store for me, because I am not the only one now. I found on Taobao that someone said that he bought fake goods. Now including me, there are four people who bought fake goods. Since you started to follow I'm talking nonsense, so I'll get to the bottom of it.
”
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