You can first call the 12315 complaint reporting hotline to appeal to the industrial and commercial department. After investigation and verification, the industrial and commercial department may order the operator to compensate for losses.

Supermarkets are most afraid of consumer complaints and reports: 1. Price gouging. If you discover price gouging, you should file a complaint with the pricing department. 2. Selling expired food. If a supermarket sells expired food, you should complain to the industrial and commercial department. 3. Selling substandard products. If a supermarket sells substandard products, you should complain to the quality supervision department. 4. Promotional items are not sold in compliance with regulations. If a supermarket does not sell promotional products in accordance with regulations, it should complain to the industrial and commercial department. 5. Unknown price. If the supermarket does not clearly mark the price as required, you should complain to the price department. 6. False propaganda. If there is false advertising in a supermarket, you should complain to the industrial and commercial department. 7. Harm the rights and interests of consumers. If a supermarket harms the rights and interests of consumers, it should complain to the consumer association. 8. The quality of the product is not up to standard. If the quality of goods sold in supermarkets is not up to standard, you should complain to the industrial and commercial department.

1. How to obtain evidence for buying expired food in supermarkets

Supermarkets are ordered to prohibit the sale of expired food. If such a situation occurs, consumers need to complain about it. Before filing a complaint, , be sure to pay attention to the dates on expired food to avoid mistakes. If you have purchased expired food, you need to keep the purchase receipt as evidence when reporting.

We learned from the Food and Drug Administration that any merchant or supermarket is strictly prohibited from selling expired products. If encountering a similar situation, citizens can call 12331 to make a complaint. At the same time, the Food and Drug Administration reminds citizens that they should properly keep the purchased food or medicines and receipts as the basis for investigation. If the reports are true, the merchants will be punished in accordance with relevant laws and regulations.

The shelf life is not equal to the last edible time. After the shelf life, some foods can still be eaten from a safety perspective, but their quality may have declined to some extent. For example, after the frozen food expires, the pathogenic bacteria may not exceed the standard, and there will be no adverse reactions if eaten after cooking. However, due to the long storage time, some changes have occurred in the flavor and texture. The taste is not fresh, the vitamin content has also decreased, and the fat may Slight oxidation occurs.

2. Responsibilities of the Market Supervision and Administration Bureau

(1) Responsible for the work related to market supervision and administrative law enforcement, drafting relevant draft laws and regulations, and formulating industrial and commercial administrative regulations and policies.

(2) Responsible for the registration, supervision and management of market entities such as various enterprises, farmers' professional cooperatives, units and individuals engaged in business activities, and permanent representative offices of foreign (regional) enterprises, and responsible for investigation and punishment according to law Liability for operating without a license.

(3) Be responsible for regulating and maintaining the order of various market operations in accordance with the law, and be responsible for supervising and managing market transactions and online commodity transactions and related services.

(4) Responsible for supervising and managing the quality of goods in the circulation field, organizing and carrying out consumer rights protection work in the service field, investigating and punishing illegal activities such as counterfeiting and shoddy products according to the division of labor, and guiding consumer consultation, complaints, report acceptance, processing and network System construction and other work to protect the legitimate rights and interests of operators and consumers.

(5) Be responsible for investigating and handling illegal direct selling and pyramid selling cases, and supervise and manage direct selling enterprises, direct sellers and their direct selling activities in accordance with the law.

(6) Responsible for anti-monopoly law enforcement in the areas of monopoly agreements, abuse of market dominance, and abuse of administrative power to eliminate and restrict competition. Investigate and deal with unfair competition, commercial bribery, smuggling and other economic violations in accordance with the law.

(7) Responsible for supervising and managing brokers, brokerage institutions and brokerage activities in accordance with the law.

(8) Implement contract administrative supervision and management in accordance with the law, be responsible for managing the registration of chattel mortgages, organize, supervise and manage auctions, and be responsible for investigating and punishing contract fraud and other illegal activities in accordance with the law.

(9) Guide the development of the advertising industry and be responsible for the supervision and management of advertising activities.

(10) Responsible for trademark registration and management, protecting trademark exclusive rights and investigating trademark infringements in accordance with the law, handling trademark disputes, and strengthening the identification and protection of well-known trademarks. Responsible for the registration, filing and protection of special signs and official signs.

(11) Organize and guide the credit classification management of enterprises, individual industrial and commercial households, and commodity trading markets, research and analyze and publish basic registration information of market entities, trademark registration information, etc. in accordance with the law, to provide government decision-making and the public with Information Services.

(12) Responsible for the service, supervision and management of the business activities of individual industrial and commercial households and private enterprises.

(13) Carry out international cooperation and exchanges in industrial and commercial administration.

(14) Lead the national industrial and commercial administrative work.

(15) Undertake other matters assigned by the State Council.

To sum up, if you find problems in supermarkets, you, as a consumer, can file a complaint with the consumer association in accordance with the law, or you can report it to the industrial and commercial department.

Legal basis:

Article 39 of the "Consumer Rights and Interests Protection Law"

If consumers and operators have disputes over consumer rights and interests, they may Solve the problem through the following channels:

(1) Negotiate and reconcile with the operator;

(2) Request mediation from the consumer association or other mediation organization established in accordance with the law;

(3) Complain to the relevant administrative department;

(4) Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) File a lawsuit with the People's Court.