File a complaint to a consumer association.

How to complain about Weidian:

If you want to defend your rights, you must submit three pieces of evidence (express delivery receipt, third-party certification, factory appraisal)

Invoice It is already difficult to find express receipts

A third party authenticated the seller. The buyer did not say who the third party was, and he was afraid that micro-stores such as Hupu would not recognize it. He could go to the industrial and commercial department. Factory Appraisal

Collect relevant information and upload the information. Note that the picture must be clear enough and do not take screenshots, otherwise it will affect the browsing effect. Upload to WeChat backend customer service. Customer service will usually respond accordingly within 3 working days. Please wait patiently during this period.

Extended information:

As an instant messaging tool, WeChat is committed to protecting intellectual property rights on the Internet. If a WeChat user discovers that a WeChat personal account has posted information about counterfeit goods, harming the legitimate rights and interests of WeChat users or trademark owners (i.e. brands), they can submit clues to the brand through the WeChat mobile client that has access to the WeChat brand rights protection platform. The party will identify the clues and notify WeChat, and WeChat will process the relevant accounts.

1. Counterfeit sales complaint handling process

Users submit counterfeit product reporting clues to the brand side

The brand side will identify the clues and notify WeChat

WeChat handles relevant accounts and notifies WeChat users and brands

Note: Counterfeit complaint identification requires users to provide detailed evidence materials such as screenshots of WeChat chats with the account being complained about

2. Access to the WeChat Brand Rights Protection Platform

If you need to access the WeChat Brand Rights Protection Platform, the brand can provide relevant materials in accordance with the "Access Guidelines" to apply for access.

3. Complaint method

Initiate through the "Details" page: Open the WeChat client and enter the "Details" page of the complaint object; tap "..." in the upper right corner gt; Select "Complain" gt; Select "Publish Counterfeit Information";

Initiate through "Moments": Open the WeChat client and enter the Moments gt; Long press the avatar of the person being complained gt; Select " Complain” gt; Select “Publish Counterfeit Information”.

Feedback on processing results:

After the brand’s infringement complaint notice is delivered to the WeChat team and verified:

The content complained of will be processed in accordance with the " Tencent WeChat Software License and Service Agreement" "WeChat Personal Account Usage Specifications" and relevant laws and regulations will be handled accordingly;

Regarding the processing results, feedback will be given to the complainant through the "WeChat Team" public account; at the same time, The respondent will be notified through the system prompts on the "WeChat Team" official account or WeChat client.

Appeal:

If the respondent has objections to the outcome of the brand rights protection complaint, he or she can submit relevant materials to initiate an appeal in accordance with the "Appeal Guidelines".