Pinduoduo’s supervision of merchants and goods is becoming more and more strict. Therefore, the platform has also promised to compensate 10% for fake products. However, many users have questioned whether this kind of fake product can be trusted. So, today we will discuss it. For those who are more concerned about compensation, you can take a look.

Pinduoduo, is Pinduoduo’s fake one-ten penalty credible?

Don’t you want to lose money?

The person who wants to receive ten times the compensation must be the person who put the trademark on the title of the product. Officials' definition of counterfeit goods is that only merchants selling counterfeit registered trademark goods and pirated products are fake goods.

To get compensation of ten for every fake product, Pinduoduo’s customer service requires you to provide a fake certificate issued by the brand, which is very troublesome. This time it was all caused by the customer's failure.

The solution provided by the customer service also supports everyone's return within 7 days without any reason. It is recommended that everyone just apply for a refund directly. As for the tenfold compensation, It’s better not to think about it.

Of course, if you have met the conditions for a fake product and you will be compensated ten times, and it is officially recognized that you have purchased a fake product, in this case, the user can get ten times the compensation, and the compensation amount will be directly returned to the user Pinduoduo account.

The next step is to make a claim after buying fake goods, as follows:

After receiving the fake goods, you should immediately take a photo and keep a certificate, and contact the seller on the platform ordering page, and ask and other methods to get the seller to admit that it is a fake. If you apply directly without this step, the official will ask you to provide an inspection certificate, which is more troublesome.

After following the above steps, you can go to the seller and successfully admit that what you bought is a fake. You need to take a screenshot of the chat history, then select the official customer service in the Pinduoduo platform personal center and enter the manual service , waiting for manual customer service intervention.

Show screenshots and photos to the customer service staff as proof to request a claim, and it will be reviewed.

If consumers find problems with the goods they purchase after receiving the goods, they can negotiate a return or replacement. If the negotiation fails, they can complain to the Consumers Association. The time for accepting appeals is specifically stipulated as 2 years, starting from the date of dispute between the two parties.

Although it has been two years, it is still recommended that everyone complain to the Consumers Association as soon as possible, because it takes too long and you are afraid of losing evidence. In addition, some items that are not suitable for storage have to be stored for a long time, making it difficult to identify quality problems. Especially for products subject to the "Three Guarantees", once the "Three Guarantees" period has passed, it will be even more difficult to resolve disputes.

In fact, Pinduoduo’s provision of a penalty of ten for every fake product is credible, but it is not difficult to get compensation. You need official approval to get compensation.

Therefore, Under normal circumstances, it is safest to recommend a return. Unless you have particularly favorable evidence and convince the authorities, it is still difficult to get compensation.