There is no information about medical insurance payment, which may be that the medical insurance center has not paid the account, or the social security card of the insured person has not been activated. If it is not activated, the insured person can bring his ID card and social security card to the designated bank to activate the social security card and medical insurance card, and then he can inquire. If he hasn't paid yet, he needs to wait for a while to inquire.

The insured can call 12333 or the customer service telephone of the local Human Resources and Social Security Bureau for consultation, or directly go to the business outlets of the Human Resources and Social Security Bureau for inquiry.

12333 manual seating service: 8:30- 1 1:30 and 13:00- 17:00 on weekdays. With the support of rich information in the information base, consultants can directly listen to the policies, regulations and work of consultants on human resources and social security. If you encounter difficult problems, you can directly transfer them to relevant business departments through three-way calls. You can also actively feedback the results of difficult questions to the consultants by calling back to the public.

12333 self-service voice service: citizens can dial "12333" 24 hours a day, select "1" and make corresponding choices through voice prompts, so that they can obtain specific policy contents and handle matters related to human resources and social security.

12333 voice message service: citizens dial "12333" 24 hours a day, select "3", choose voice message, and leave a message (and write down the ID number) about what they want to know. The consultant of 12333 will reply within the specified time according to the content of the message.