1. Identity materials, that is, certification materials that can verify our true identity. 2. If you are an enterprise user, you need to provide a business license. If you are an individual user, you need to provide a valid identity document. 3. Proof of intellectual property rights, including corresponding trademark rights, patent rights, copyrights and other valid certificates of rights, to deal with Alibaba sellers’ ruthless tactics.

1. What materials are needed to file a complaint against a Taobao store?

1. Identity materials, that is, certification materials that can verify our true identity.

2. If you are an enterprise user, you need to provide a business license. If you are an individual user, you need to provide a valid identity document.

3. Proof of intellectual property rights, including corresponding trademark rights, patent rights, copyrights and other valid certificates of rights, to deal with Alibaba sellers’ ruthless tactics.

2. What is the most severe way to complain?

The most severe way for consumers to complain to 1688 is to directly file a complaint with the market supervision department or consumer association where the merchant is located. The market supervision department and the consumer association have the same online shopping rights protection telephone number, which is the local telephone area code plus 12315. For example, in Beijing, it is 01012315.

Because the local consumer associations and market supervision departments are the direct supervision agencies of merchants, complaints to these departments are handled very quickly, and the results are usually available in about a week.

Correspondingly, if consumers need to complain directly to the 1688 platform, they can directly call the complaint hotline 057112315 in Hangzhou, where the platform is registered.