By asking questions, listening, discussing and confirming, it is required to take the customer as the center, find out the gap between the customer's operating conditions and expectations, and then find out the customer's needs.

1, ask questions to customers, let customers speak freely, and get more information from customers through open and closed questions.

2. Listen to the customer's conversation. Listening can find key and valuable information through a lot of information.

3. Discuss with customers, discuss around the problems discussed by customers, and find out the gap between the current situation and expectations of customers.

4. Confirm the demand with the customer, and confirm with the customer when the customer needs are found.

1, ask questions to customers.

Through open and closed questions, customers can speak freely and get more information from customers. Open-ended questions can provide customers with the most important information, and closed questions can guide the dialogue.

Step 2 listen to the customer's conversation

Listening can find key and valuable information from a large amount of information, which is a very important step to tap customer needs. It takes a lot of effort to master listening skills, because we often don't want to listen to each other carefully, and only by listening carefully can we get information.

Step 3 discuss with customers

When you get enough customer information, you need to discuss what the customer is talking about, sort out the customer information, and gradually find the gap between the customer's current situation and expectations, that is, find the customer's needs.

4. Confirm the requirements with customers.

Through the above three steps, you have found the customer's needs. Don't forget to confirm with the customer. This step is very important to prepare for exploring business opportunities in the future.