tmall can return goods for seven days without reason as long as it is not customized goods, fresh and perishable goods, digital products such as audio-visual products downloaded online or unpacked by buyers, computer software, etc. And the goods returned by the buyer should be in good condition. According to the support conditions, processing procedures and categories of Tmall's seven-day unreasonable return service, the buyer can apply to the seller for a seven-day unreasonable return or exchange within seven days from the date of signing for the goods, which supports the seven-day unreasonable return and meets the commodity integrity standards. The seven-day period starts from : the next day after the buyer signs for the goods, and it is seven days after 168 hours. The time for the buyer to sign for the goods is subject to the time for the logistics to sign for the goods. Article 2 The goods returned by the buyer shall be in good condition. Commodity integrity means that the commodity can maintain its original quality and function, including the commodity itself, packaging, accessories, attached trademark tags and instructions for use. It does not affect the integrity of the goods if the buyer opens the packaging of the goods based on the inspection needs, or makes a reasonable and appropriate trial to confirm the quality and function of the goods. The use of goods beyond the needs of inspection and trial, resulting in obvious depreciation of the value of goods, is regarded as incomplete goods.

Extended information:

Article 25 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests, where an operator sells goods through the Internet, television, telephone, mail order, etc., consumers have the right to return the goods within seven days from the date of receipt without giving reasons, except for the following goods: (2) Fresh and perishable; (3) Digital commodities such as audio-visual products and computer software downloaded online or unpacked by consumers; (4) newspapers and periodicals delivered. Except for the commodities listed in the preceding paragraph, other commodities that are not suitable for return according to the nature of the commodities and confirmed by consumers at the time of purchase are not suitable for return without reason. Goods returned by consumers shall be in good condition. The business operator shall return the commodity price paid by the consumer within seven days from the date of receiving the returned commodity. The freight for returned goods shall be borne by consumers; Unless otherwise agreed by the operator and the consumer, such agreement shall prevail.