When the buyer shows the delivery in the logistics, the application will be refunded. Even if the merchant chooses to refuse or contact and negotiate, the buyer will reapply on the platform or directly intervene, saying that the visa has been refused. Here, the merchant should be careful not to refund the buyer just by contacting the dispatcher, because there will be a time difference in communication, and the buyer may ask the courier to pick up the goods after you agree to refund, resulting in both money and goods being empty.
In this case, the merchant should take the initiative to contact the courier to ensure that the goods are not delivered to the buyer, otherwise it is easy to have money and goods empty. The best way is for merchants and outlets to confirm that the buyer refuses to return the goods directly, and the courier will not send the parts to the buyer before returning the money.
Routine 2: the buyer returns the money, and the recipient is not you.
Buyers apply for a refund and upload real logistics information. Although the logistics information shows that it has been signed, the merchant himself has not really received the goods. At this time, if you contact the dispatcher, you may find that the received information is not your own.
This kind of situation is generally a prank of peers, the purpose is to make your money and goods empty, so the merchant should verify whether the receiving information of the courier number is correct before refunding.
Routine 3: The goods returned by the buyer are not their own goods.
Buyers will take the return process after applying for a refund, but the returned goods are deliberately replaced, some are even empty, or other substitutes, in an attempt to defraud the goods through the merchants without proof.
Therefore, when receiving the goods, the merchant must take the unpacking video and report it to the platform in time.
Routine 4: Buyers return goods and upload false logistics information
After the buyer returns the goods, uploading false information will also show that it has been signed, but the merchant has not received it at all. The dispatcher also told me that it is impossible to provide a receipt without this express mail.
In this case, the merchant can refuse the refund application, and then provide a screenshot of the normal logistics information and a false single number for the logistics company to issue a seal certificate, indicating that this is a malicious application for refund.