When the following situations exist, you can call to report:

1) When the rights and interests are infringed, the complained party is under the jurisdiction of the administrative department for industry and commerce.

2) when the rights and interests are infringed during consumption.

3) When fake and inferior commodities and "dens" for manufacturing fake and inferior commodities are discovered.

4) When false advertisements are found to deceive consumers.

the national 12315 internet platform was officially launched on March 15th, 217. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.

Extended information:

Five lines in one

CCTV news on August 31st, according to the news of the 219 Market Supervision and Management Forum, the national 12315 platform was officially launched today. After the establishment of the State Administration of Market Supervision, five complaint reporting hotlines and platforms, namely, Industrial and Commercial 12315, Quality Inspection 12365, Food and Drug 12331, Intellectual Property 1233 and Price Supervision 12358, were unified and integrated to build a unified complaint reporting platform of 12315.

the new platform will adhere to the unified hotline number and realize the number one external service; Unified operation platform, smooth appeal channels; Unify the working mechanism and realize five-level connection; Unify system norms and optimize working procedures; Unified analysis and judgment, data security * * * enjoy; Unify performance evaluation and implement scientific evaluation.

after the new platform is launched, it will provide 24-hour complaint reporting service for the public through the Internet, mobile APP, WeChat, Alipay and other portals.

By innovating the way of supervision after the event, using big data, "internet plus" and other means to provide targeted case source information and dynamic monitoring and early warning for market supervision and law enforcement, and gradually realize precise supervision, collaborative supervision and dynamic supervision; Through the establishment of online mediation of enterprises, publicity of consumer complaints and other working mechanisms, we will promote the establishment of a social governance system of consumer rights protection on the Internet, which integrates administrative law enforcement supervision, self-discipline of operators and social supervision.

Reference: Baidu Encyclopedia -12315.