Consumer Rights Telephone Number: 12315.

On March 15, 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone number nationwide to specifically accept consumer complaints and reports.

The national 12315 Internet platform was officially launched on March 15, 2017. This is another major measure to promote "Internet government services" and marks the entry of the consumer rights protection work of my country's industrial and commercial and market supervision departments into the Internet era.

On February 28, 2019, the official website of the State Administration for Market Regulation of the People's Republic of China released the "Opinions of the State Administration for Market Regulation on Integrating and Building the 12315 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement." The market supervision complaint hotline will be unified to 12315 before the end of 2020. Extended information

(1) There is a clear respondent; (Be sure to know the specific business information before making a complaint, such as store name, address, phone number, etc.)

(2) There is Specific appeal requests, facts and reasons;

(3) It falls within the jurisdiction of the industrial and commercial administrative organs; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. The jurisdiction involves: functions and territorial aspects)

(4) Consumers purchase and use goods or receive services for daily consumption needs.

Baidu Encyclopedia-12315