On October 27, Ms. Jia from Shanghai purchased a down jacket model 9512M for 11,400 yuan at the Canada Goose store No. LG1-58 on the basement floor of the International Finance Center shopping mall.

Ms. Jia said that after returning home, she found that the trademark on the clothes was embroidered wrong, with an extra arc embroidered on the sun in the center. Ms. Jia said that when purchasing clothes, she was asked by a store clerk to sign an "exchange clause." The clause stated that unless otherwise provided by relevant laws, all goods sold in specialty stores in mainland China cannot be returned.

On October 28, Ms. Jia complained to the manager of the "Canada Goose" store of the International Financial Center. The manager said that he had no authority to return the goods and needed to be resolved by the head office.

Official response to this matter:

On November 30, "Canada Goose stores in mainland China are not allowed to return goods" was on Weibo's hot search list.

Regarding the issue of non-returnability, the Beijing News Shell Finance reporter called the Sanlitun store of Canada Goose in Beijing. The store staff said that goods sold in normal physical stores cannot be returned because customers saw the physical items and purchased them, so they cannot return them. , you can exchange it once within 14 days. The clerk said that if the goods are not available online such as in Taobao stores, they can be returned within 7 days without any reason.

The reporter then called the Chongqing IFS pop-up store, and the other party stated that it is a general rule in China that all goods sold in specialty stores in mainland China cannot be returned.

The above content refers to the Beijing News - Canada Goose stores in mainland China are not allowed to return goods? Staff response