In order to clarify the returns, exchanges and related matters of products sold on the Gap official website, "Gap Official Mall" mobile application (mobile APP), and Gap WeChat mini-program, this return and exchange policy is specially formulated. We provide comprehensive after-sales service and promise to provide return and exchange services in accordance with this return and exchange policy.

1. Notes on returns and exchanges:

1. Please ensure the integrity of the returned or exchanged goods and gifts, that is, the goods and gifts must maintain their original quality, functionality, product itself, accessory trademarks, tags, and packaging intact. Please return or exchange the entire set of products.

2. When returning the product, please return the product itself, tags, accessories, gifts, and packaging of the product and gifts (excluding cartons and express bags).

3. The electronic points given for this purchase will be automatically deducted from the corresponding points value upon successful return.

2. Situations in which returns or exchanges are not supported:

1. For safety and hygiene reasons, intimate products such as underwear, swimsuits, sports bras, socks, pantyhose, leggings, etc.

2. Goods that have been washed, worn, or damaged due to personal reasons of the customer (also referred to as "you").

3. Products whose logos, such as trademarks and washed labels, have been removed or cut.

4. It is not the product itself, but only other items or gifts that come with the order.

5. Products that have exceeded the time limit for returns and exchanges.

6. Shopping card or electronic shopping card.

7. Customized merchandise.

8. The product model or number recorded in the shopping order for return or exchange does not match the product you returned.

9. Due to the nature of the product and the particularity of the sales plan, special return and exchange policies apply to some products. If there is a special return and exchange policy agreed on the product details page, the return and exchange policy on the product details page will be followed.

3. Other matters needing attention:

1. Gap physical stores do not accept returns or exchanges for goods purchased online.

2. If the event product is returned and does not meet the discount conditions, the corresponding discount will be deducted, and other products in the order will be restored to their original prices.

3. Partial returns and exchanges are not accepted for set products.

4. The shopping paper bag plus packaging fee is a special service. This shopping bag is not a commodity and no return or exchange request will be accepted for any reason.

5. Exchanges can only be made within the same model, and the price of the replacement product must not be higher than the original purchase price, otherwise the return and exchange application will not be approved.

6. Event product exchange, in order to avoid the exchange product being out of stock, it is recommended that you choose to return the original order, place a new order for your favorite product and pay (but in this case, if the new order does not meet the free shipping threshold, you need to bear the corresponding consequences freight). The original order will be refunded to you according to the return process.

7. Shopping cards and electronic shopping cards are special commodities and no returns or exchanges are provided after sale. Please see shopping card details for details.

8. When submitting a return or exchange application, please fill in the true and valid courier number information of the return or exchange shipment, so as not to affect the processing time of your return or exchange.

9. If your order cannot be shipped due to force majeure (out of stock, distribution restrictions, natural disasters, etc.), we will cancel your order and your payment will be refunded to the channel you used for payment. We also ask for a refund. Check after success.

4. Return and exchange processing:

1. Under the premise of complying with this return and exchange policy, if you are not satisfied with the goods (whether due to product quality problems or non-quality problems), please be sure to return the goods within 15 days from the date of signing for the goods (based on the date of signing for the express delivery) ( Applicable to reduced-price products and regular-priced products) apply for a return or exchange, and we will provide a no-reason return and exchange service.

2. Return and exchange costs (including freight) are handled as follows:

A: For returns and exchanges not caused by quality problems, the return and exchange costs will be borne by you.

B: For returns and exchanges due to quality problems, we will bear all return and exchange costs.

3.

Please note that the following situations do not constitute product quality problems:

A: Due to differences in lighting, computer monitor color, or personal understanding of color, there may be some color differences between the photos and the actual product. This type of problem is not a product quality problem.

B: The product details page provides a standard body size chart/physical tiled measurement size for your reference only; due to manual measurement, different batches or personal measurement method standards, etc., the measurement may differ from yours. The results vary slightly.

C: Please check whether the product is in good condition after receiving it, try it on, and make a request for return or exchange in a timely manner. If you apply for a return or exchange more than 15 days from the date of signing for the goods (based on the date of signing for the express delivery), we will not be able to process the return or exchange for you. Some products may have special manufacturing techniques or retro designs, which are not quality issues.

D: Due to the production process or fabric treatment, some products may fade or deform slightly after washing. Items within the quality testing standards are normal and cannot be treated as quality issues. In addition, detergents or improper washing methods can also cause such situations. Please wash according to the instructions.

I hope the above content will be helpful to you. If you have any other questions, please consult a professional lawyer.

Legal basis: Legal provisions in the "Consumer Rights and Interests Protection Law":

Article 24 If the goods or services provided by operators do not meet quality requirements, consumers You can return the goods in accordance with national regulations and the parties' agreement, or require the operator to perform replacement, repair, etc. obligations. In the absence of national regulations and agreement between the parties, consumers may return goods within seven days from the date of receipt; if the statutory conditions for contract termination are met after seven days, consumers may return goods in a timely manner; if the statutory conditions for contract termination are not met, consumers may require the operator to perform Obligations such as replacement and repair.