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By dialing 12368, the public and participants in litigation can learn about the static information such as litigation process, litigation knowledge consultation, dynamic information such as case trial and execution, contact judges and complaints, and experience the comprehensive, fast and smooth judicial service of the court system in Jidong County.
12368 The service contents of the litigation service hotline include: legal consultation, inquiring about the progress of cases, contacting judges, accepting complaints from letters and visits, and feeding back public information. Other judicial services will be promoted in a timely manner according to the actual work situation.
12368 operation mode of litigation hotline service platform
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If the public and litigants want to inquire about the case, contact the judge, report the complaint, file a lawsuit, etc. , they just need to call the litigation service hotline 12368 and connect to Jidong court according to the voice prompt. The operator will usually answer the questions on the spot. If he can't give an answer on the spot, he will transfer the registration to relevant business departments and law enforcement officers for follow-up reply.
Matters needing attention in calling 12368 litigation service hotline
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When calling 12368, the public and participants in litigation should provide complete information, including name, ID number, contact information, case number or case handling judge, as well as detailed and clear complaint contents, so that staff can handle complaints for callers in a timely and efficient manner.
The hotline staff will adhere to the purpose of justice for the people, handle the demands of the public and litigants in time with good working attitude, civilized and standardized language, detailed and complete records and patient and meticulous style, and provide high-quality litigation services for the public and litigants.
The opening of the hotline 12368 is not only a measure for the convenience of the judiciary, but also a way to deepen judicial openness and consciously accept supervision.
Information about the trial work, case flow and judgment results that the masses care about will have more convenient public channels, which can further enhance the people's understanding of the court work and meet the judicial needs of the parties; At the same time, let judges abide by professional ethics more, constantly standardize judicial behavior, and win the conviction of the parties and the trust of the public.