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12315 accepts the scope of the complaint

(1) The operator failed to fulfill the requirements of the "Consumer Rights and Interests Protection Law of the People's Republic of China" Complaints arising from the infringement of the legitimate rights and interests of consumers in the process of purchasing, using goods or receiving services:

1. "Three Guarantees" products have performance failures within the validity period of the "Three Guarantees", Operators fail to fulfill their "three guarantees" obligations;

2. Deliberately delay consumers' requests for repairs, reworks, replacements, returns, replenishing the quantity of goods, refunding payment and service fees, or compensation for losses. or refuse unreasonably;

3. The repairer fails to repair the goods within the "Three Guarantees" period according to the regulations or promised time limit;

4. Refusing to provide valid consumption certificates;

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5. The product has exceeded the warranty period, but a major safety accident occurred during the safe use period;

6. The product does not have the expected performance without explanation in advance;

7. The product does not comply with the product standards stated on it;

8. The product does not comply with the quality status indicated by product descriptions, physical samples, etc.;

9. The goods or services provided by the operator are defective, causing personal and property damage to consumers;

10. The operator damages the personal dignity of consumers;

11. Business Those who force others to provide goods or services (including tying goods, forced buying and selling, etc.);

12. Other circumstances that should be accepted.

(2) Complaints about farmers’ purchase and use of production materials directly used in agricultural production (including seeds, seedlings, fertilizers, pesticides, veterinary drugs, feed, breeding livestock and poultry and other agricultural production materials);

(3) Major accidents involving personal and property safety during consumption and emergencies that may cause market turbulence or social instability;

(4) Industrial and commercial departments and relevant government departments Complaints involving cross-functional functions;

(5) Complaints arising from the consumer rights protection behavior of industrial and commercial personnel;

(6) Failure to reach an agreement through mediation by the Consumer Council, or even though an agreement has been reached but failed to fulfill the appeal.

2. Scope of Reporting

Accept reports on the following types of economic violations in the production and circulation fields:

(1) Production and sale of counterfeit and shoddy goods or "

(2) Smuggling;

(3) Unfair competition;

(4) Violation of contracts, trademarks, Advertising, market management and other industrial and commercial laws and regulations;

(5) Illegal pyramid schemes;

(6) Other illegal activities within the scope of industrial and commercial administrative management functions.

3. Scope of rejection or termination of acceptance

(1) The product has expired the warranty period or safe use period, and the respondent is no longer liable for breach of contract;

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(2) The mediation agreement has been reached and implemented, and there are no new circumstances or new reasons;

(3) The court, arbitration institution or other administrative agency has accepted or handled it;

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(4) It has been more than one year since the consumer knew or should have known that his rights and interests have been infringed;

(5) The consumer cannot prove that his rights and interests have been infringed;

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(6) There is no clear respondent and detailed address;

(7) The consumer has no specific complaint request, facts and reasons;

( 8) The respondent has explained in advance the defects in the performance of the product;

(9) The product does not comply with national laws, administrative regulations and rules.