Is the trademark rejection review package credible?

My company entrusted an agency to apply for a trademark, but in the past two days we have received calls from trademark companies in Beijing, Chongqing and other places, telling us that They found out through the Trademark Office's internal relationship system that our company's trademark has been rejected, and we can apply for a rejection review through them, and it will be approved.

We contacted the entrusted trademark agency by phone. They said that they had not received the rejection notice from the Trademark Office, and the system query trademark was still in the process of issuing the acceptance notice and waiting for substantive review.

How do these trademark companies query our company’s trademark information in the internal system? How do I know in advance that my company’s trademark has been rejected? Agencies have not received notification letters yet. Are these agencies trustworthy?

Hello, the trademark registration number is not marked in your message, so the specific situation cannot be verified. For details, please call the Trademark Review and Adjudication Board consultation hotline 63219181.