Example of Product Quality Assurance Letter:

Dear Customer:

First of all, thank you for choosing to purchase XX company’s products!

In order to ensure product quality, clarify the product quality responsibilities of both buyers and sellers, ensure product quality is qualified, and ensure product safety, the following guarantees are made:

1. In principle, the product quality provided by our company Implemented in accordance with the technical standards specified by the purchaser. When there is no technical standard specified by the buyer, our company will implement it in accordance with the current national standards, provide product samples to the buyer, provide products to the buyer with the buyer's consent, and ensure the stability and gradual improvement of product quality. .

2. The supplier shall provide the buyer with a copy of the production license and business license stamped with the official seal of the supplier.

3. The supplier shall provide the buyer with a copy of the product standards stamped with the official seal of the supplier.

4. The supplier guarantees that the products supplied meet legal quality standards and is responsible for product quality. If necessary, it will provide the purchaser with necessary quality information, such as product inspection reports and other relevant information.

5. The supplier’s product packaging, registered trademarks, etc. comply with relevant national regulations.

6. The purchaser shall store the product strictly according to the storage conditions indicated on the product packaging. The purchaser shall be responsible for product quality problems caused by the purchaser's improper storage and maintenance of the product.

7. When consumers complain about product quality issues, the supplier should actively cooperate and properly resolve the complaint. If it is indeed the supplier's responsibility, the supplier shall bear all responsibilities and expenses.

8. Handling of quality disputes (issues):

The purchaser should inspect the supplier’s products in strict accordance with the established technical standards to ensure the fairness and scientific nature of the inspection. , the remaining samples that fail the inspection should be retained for one week.

Our company will be responsible for any losses caused by the use of the product if it is indeed a quality problem with the supplier.

If the product is not used due to the supplier’s production quality problem, it will be resolved through negotiation between the supplier and the buyer (return or price reduction).

9. This product quality guarantee shall take effect when the supply contract is signed by both parties and shall be terminated when the business is terminated.