Shenzhou Paint is a large-scale chemical company that inherits the essence of China and integrates Western technology. It develops environmentally friendly products such as architectural coatings, nano-sulfur coatings, wood decoration paints, furniture paints, industrial coatings, adhesives, and resins. The main business is a comprehensive enterprise with great development potential integrating science, industry and trade. It was founded in August 1994 and is located in Shunde, the hinterland of the Pearl River Delta. With its excellent positioning, unique brand and excellent quality, it has established itself in the paint industry It enjoys a high reputation and is known as one of the leading companies in the paint industry. It is also one of the top ten paint brands in China.

“1397 (Yao Shenzhou Paint)” is a unique one-stop service system proposed by Guangdong Shenzhou Chemical Co., Ltd. for the Shenzhou brand.

The connotation of "1397" one-stop service system

Service tenet: Customer-centered, everything is for the sake of customers, and we provide customers with professional pre-sales, sales, and after-sales services. One-stop full-service, beyond customer satisfaction.

Service concept: Service creates value, and the customer's business is our own business.

Service policy: quick response, excellence, attitude and speed over degree.

Service culture: respect, trust, pragmatism, caring and timely.

Service commitment: professional and expert service, fast and effective high-quality service, and solving problems raised by customers as soon as possible.

Service goals: service branding, specialization, networking, and standardization, and use services to drive sales.

Service purposes:

1. Help dealers establish a complete customer service system and solve problems raised by customers as soon as possible;

2. Help dealers grow, Drive product sales;

3. Guide sales staff to do a good job in marketing and improve service levels and marketing capabilities;

4. Ensure the implementation of the company's quality policies and quality commitments.

Contents of "1397" one-stop service system

Great service purpose

One-stop service

Service functions (for decoration The company's professional services)

1. Professional guidance 2. Professional services 3. Professional training

Service steps (professional services for consumers)

1 , Safe purchase recommends consumers to the safe dealership designated by Shenzhou Paint.

2. Sample display: Show and introduce the painting effect of the sample to consumers.

3. Product introduction: Detailed introduction to the performance, features, and cost-effectiveness of the product.

4. Color matching: Introduce color knowledge to consumers and recommend color matching solutions.

5. Usage budget Accurately calculate the amount of paint used for home decoration for consumers.

6. Process formulation: Set up a construction process with strong reference for consumers.

7. Correct use: Explain in detail the basic knowledge of coatings and construction, and provide relevant product information.

8. On-site supervision Provide users with technical guidance on construction site painting.

9. Maintenance: Provide users with knowledge and skills on the care and maintenance of painted surfaces.

Key services (professional services for oil and woodworking masters)

1. Painting technology training

2. Product knowledge training

3. Oil and Woodworking Member Club

4. Oil and Woodworking Information Database

5. Painting Information Exchange Platform

6. Communication Platform between Oil and Woodworking and Owners

7. The professional title of "Shenzhou Painter" for oil and woodworking is awarded

Alice Service

361o caring service is Guangdong Shenzhou Chemical Co., Ltd.'s aim for the Alice brand proposed service system.

361o considerate service is more than just a little more!

1 For consumers:

Provide the performance of all products at any time;

Comprehensive information on construction;

Recommended color combinations;

Recommend professional construction;

Handle consumer complaints;

Identify product authenticity;

Actively do a good job in pre-sales and after-sales Comprehensive services;

2 For dealers:

Recommend products and sales channels;

Recommend coating systems; provide professional consultation on construction technology;

Provide a place for training and business negotiation and cooperation.

3 For designers and painters:

Provide coating and color-related training;

Recommend products;

Recommend coating systems ;

Provide professional consultation on construction technology.

Bawanghua Service

"Worry-free throughout the process" is the service system proposed by Guangdong Shenzhou Chemical Co., Ltd. for the Bawanghua brand.

A professional consultancy service

1. Provide product introduction and painting suggestions according to your home decoration design, and provide you with a budget for the amount of paint to be used.

2 Provide you with personalized color matching services.

3 You can go to any Bawang Paint sales point and call the customer hotline for consultation.

Second wall base quality inspection service

In order to ensure a good paint film effect on the wall, professional technicians can come to carefully inspect the treatment of the wall base (scraping quality , wall polishing and smoothness, etc.), provide guidance according to specific situations to ensure the quality of the grassroots. You only need to make an appointment with the service hotline 1-2 days in advance to enjoy this service for free.

3 Decoration Environmental Protection

Professional and careful maskers will come to your door to provide you with masking services for non-spraying parts of your home, allowing you to worry-free decoration. This service is provided by Bawanghua free of charge. You only need to bring your own masking newspapers and paper tape.

Four Professional spraying services

Professional spraying technicians will come to your door to provide you with free high-pressure airless spraying of the topcoat twice, making the wall as smooth as skin. Bawanghua provides the original American Rick high-pressure airless spray equipment for construction.

Five after-sales services

If there are any bumps on the wall within 3 months of purchasing the product, Bawang Paint will also provide you with partial repair services on the wall, so that your loved ones can You leave no regrets. If the repair area is within 1 square meter, the repair paint will be provided free of charge by Bawanghua (customers need to keep samples for special color matching). The parts exceeding 1 square meter will be charged according to the standard.

Bawanghua solemnly promises to do its best to provide you with services and make your decoration process worry-free! At the same time, you are welcome to supervise our services and provide valuable comments and suggestions!