Yes, although JD.com solemnly promises that all the products sold are genuine, Liu Qiangdong also publicly stated that since his establishment more than ten years ago, he has always adhered to the principle of not selling fakes, but fakes and defective products have always been With the development of JD.com, it has been criticized by consumers.

On February 12, 2014, the Beijing Consumers Association announced the results of a comparative test of down jackets in the Beijing market. The down fillings of 10 samples did not meet the national standards. Among them, the "BINNIB" down jacket sold on JD.com , the cashmere content and velvet content are not up to standard.

Consumer Mr. Zhang showed the media the fake Thomas toy he bought on JD.com. He contacted JD.com five times to complain about the store, but JD.com insisted that there was no evidence to prove that the toy was fake. , the appeal was dismissed.

On the 37th day of the rights protection, Mr. Zhang received a call from the case handler of Kunshan Industrial and Commercial Bureau of Jiangsu Province. The other party said that more than 500 boxes of "Thomas" sold by Jingdong Mall (in Kunshan) had been The toy was temporarily detained because it was suspected of infringing the trademark of Thomas, a well-known foreign brand. The domestic agent for the Thomas brand toy trademark also said, "After the industrial and commercial authorities make a determination, we will also safeguard our rights and ask JD.com and others to remove it from the shelves."

Extended information

New Consumer Law No. Article 25 stipulates that when operators sell goods through the Internet, television, telephone, mail order, etc., consumers have the right to return goods within seven days from the date of receipt without giving reasons.

Up to now, the after-sales service of JD.com’s self-operated products and the independent after-sales service of third-party sellers have clearly stated that returns and exchanges are supported within 7 days without any reason. However, in addition to the products mentioned in the new consumer law that are not suitable for return, JD.com has further expanded the scope of products that cannot be returned and raised the threshold for returns and exchanges. JD.com’s sincerity in implementing the new consumer law is questionable.

Taking the after-sales service of self-operated products as an example, JD.com has expanded the scope of 7-day no-reason returns and exchanges to clothing, footwear and hats that have been washed, diamonds, gold, watches, jewelry and personal items. Accessories, food, health products, personal care products, personal products, cosmetics, virtual goods, luxury goods and more than a dozen categories of products.

People's Daily Online-JD.com selectively implements new consumer law, counterfeit goods are rampant and there is no way to return them