1. Determine the complaint problem: First, you need to specify the specific problem you want to complain about, and record the relevant details and evidence.

2. Visit the official website of 12315 to contact the complaint center.

3. Provide relevant information: When contacting the complaint center, you need to provide your personal information, such as your name, contact information, ID number, etc., as well as the relevant information and evidence you want to complain about.

4. Waiting for the result: The complaint center will investigate and handle it according to the information and evidence provided by you, and give the result within the specified time.

12315 Scope of acceptance:

1. Manufacturing and selling fake and inferior commodities;

2. Smuggling and bootlegging;

3. Unfair competition;

4. Violation of contracts, trademarks, advertisements and other industrial and commercial laws and regulations;

5. other economic violations under the jurisdiction of the administrative department for industry and commerce.

to sum up, 12315 is the most authoritative anti-counterfeiting complaint hotline in our country, and we will call 12315 for almost all illegal anti-counterfeiting activities.

Legal basis:

Article 39 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

In case of disputes over consumers' rights and interests between consumers and business operators, they can be resolved through the following channels:

(1) settlement through consultation with business operators;

(2) requesting consumers' associations or other mediation organizations established according to law to mediate;

(3) complain to the relevant administrative department;

(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) bring a lawsuit to the people's court.