As a salesperson, especially a telemarketing salesperson, first of all, you must have good psychological quality, good eloquence and adaptability. After you have almost all of this, you need to find some effective information when looking for customers. You can find the customer information you need on professional websites, or you can find some customer information in some yellow pages phone books. In addition, pay attention to the roadside. billboards, TV, radio and car body advertising, etc. After all, these are the latest and most effective customer information.
The following is the necessary knowledge that a telemarketer should have. You can take a look. I hope it will be helpful to you. If you have any questions, you can send me an email.
As a salesperson, you must be confident when calling others! You also need to give people a good impression, that is, pass on your smile and good mood to the other person! Here are the things you should pay attention to:
1: Preparation - Psychological preparation. Before you make every call, you must have the understanding that the call you are making is likely to be A turning point in your life or a turning point in your current situation. With this kind of thinking, you can treat every call you make with a serious, responsible, and persistent attitude, which will give your mentality a positive motivation for success. Content preparation. Before making a call, you must first prepare the content you want to express. It is best to list a few items on a piece of paper at hand to prevent the other party from forgetting about yourself due to nervousness or excitement after answering the phone. content of the speech. In addition, when communicating with the other party on the other end of the phone, you should be prepared for every sentence you want to say to express your meaning, and if necessary, practice it to the best of your ability in advance. When communicating on the phone, pay attention to two points:
1. Pay attention to the change of tone and have a sincere attitude.
2 Speech should be organized, and should not be repeated incoherently, making the other party feel disgusted or wordy.
Two: Timing. - You must master certain timing when making phone calls. Avoid contacting customers during meal time. If you call, you must also politely ask the customer if he or she is available. Or convenient to answer 3. Adjust your body language 4. Pay attention to the rhythm: exert your influence 5. Train your voice When talking to customers, customers should 1. Use more positive words: 2. Use more sentences of praise and questions 3. Listening is the most valuable The gift
Another benefit of learning to ask questions is that we can temporarily avoid asking questions - remember? If you talk too much, you will make many mistakes. If you talk too much, you will make mistakes. Let the customer do the talking. The more the customer talks, the closer the relationship between him and the salesperson is in his impression, the better the trust, and the greater the proportion of closed transactions.
Wish you good luck in your work! I'm also learning haha. Learn the business first. Familiarize yourself with the basic issues of the business, and then learn the art of telemarketing. Most telemarketing starts with rejection, but if you are very professional, as long as you find the right person, they will say they are willing to talk to you. Hello!
Confidence and persistence.
This industry is inherently difficult, so don’t be discouraged. If you persist, you will definitely gain something.
Typing is not easy, adopt it! What you said above makes sense, I am in this business too. I feel it deeply.