Second, find out who is complaining. Some complaints are about companies that make money from complaints. Their main job is to supervise the network infringement. They sell themselves, sign contracts with major brands, help these companies defend infringement and take their money. They need to show the data reported by Taobao to the manufacturers. Because the contract was signed, they had to submit a certain number of reports. So many small market sellers who just started business often get shot-they don't care about your reputation, such as product authorization, picture authorization and so on. Even if you have the authorization of the manufacturer, if he complains about your picture authorization, you don't have the time or time to authorize the picture you want from the manufacturer, the complaint is still established. Product authorization and brand authorization are useless for image infringement. Moreover, they have professional legal advisers and professional "inspection teams".
Third, in the face of real complaints, you still have the following methods:
A, you can call the complainant first to communicate. This method can be used occasionally. Communicate and listen to each other. However, although the general complaint company left a phone number, it did not answer you. Many shopkeepers also reflect this phenomenon. The reason why they don't answer is that they don't want to handle it for you at all.
B. Complaint: Open Want Want Seller Center-Report Management-Complained products and you will see complaint tips. Click on the complaint to provide proof of your product's regular purchase channel, or other evidence to prove you, and write some words to explain that you are wronged.
C, find a professional organization to help solve, professional lawyers have relevant experience, can solve the problem faster and minimize the impact.