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We often say that the customer is God. Perhaps, everyone will think that God is a little illusory and far away from us. In fact, customers are real people and what they need is a real feeling, and this feeling comes from the real services we provide. A friendly name can win the trust of customers. In the face of increasingly fierce market competition, ever-changing market demands, and rapidly expanding customer groups, the importance of service quality has become the foundation of survival, the source of benefits, and the driving force for development of the industry. Shopping malls are like battlefields. How to attract customers, retain customers, and cultivate customer loyalty is a thorny issue facing each of our Suncom employees.

At that time, the wheel turned to a new starting point, and when the times took another step forward, we suddenly found that supermarkets were everywhere. Society has changed, the market has changed, and users’ choices have become diversified. How do we make customers favor us, SerCom, in the face of so many choices? How to beat competitors and win customers? The answer is simple: start with the details. Why are details so important to a business? It is because in the face of fierce market competition, details make differences, and differences create advantages. We must use a positive attitude to challenge ourselves and surpass ourselves, so that our services can truly reflect personalization, humanity, and differentiation to create a supermarket brand. Ultimately, our services have entered a new stage of branding, standardization, and systematic services. The management of an enterprise is first of all the management of customers, understanding the feelings of customers and serving customers with heart. Think about what customers think, worry about what customers worry about, and use sincerity, patience and details to enhance customer value. "The difficult things in the world must be done with ease; the great things in the world must be done with details." A clean and elegant office environment, friendly and warm service personnel, a unified and standardized corporate logo, and high-quality and comprehensive service content can give customers a good feeling, thereby generating their trust and recognition. Let every customer come happy and leave satisfied, so that they can truly and truly enjoy our high-quality and efficient services.

Customers bring us business, and we must bring satisfaction to our customers! In this process, we become the link between customers and the company. We actively communicate with customers and listen to their voices. Carefully understand why customers come, be good at discovering customers' real needs, try our best to provide customer satisfaction services, and continue to maintain a good service image. Therefore, good service has become a beautiful scenery of the supermarket, closely connecting us with customers, and using our careful design to exchange for customer satisfaction and trust. Nowadays, I feel more and more that customers need us, and we cannot do without them. The customer is God, the customer’s reasons are always right, the customer is in my heart! Everything is for customers, because customers are our food and clothing parents. When customer satisfaction is improved, the development of the enterprise will be reliably guaranteed, and we as individuals will have a solid platform to display our talents and realize our own interests. Plowing the fields relied on oxen, and lighting lamps relied on oil. Without customers, our supermarket will be water without a source and a tree without roots.

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