1. Suning promises to meet the following conditions: the goods can be returned within 7 days from the day after the customer signs for them, and can be exchanged within 15 days. The customer can submit an application online to handle the exchange. The specific return criteria are as follows:

2. Return judgment time

2.1. Orders delivered by Suning or self-raised: subject to the actual date of receipt of goods by customers;

2.2. For orders not delivered by Suning, the actual receipt date displayed on the third-party logistics platform shall prevail. If the third-party logistics platform fails to display the actual arrival date, the actual arrival date confirmed by Suning according to the distribution area, distance and other factors and you shall prevail.

3 Application method

If you need to return goods, please give priority to your original shopping channel for feedback. Currently, the supported application methods are:

3.1. Apply for "My Tesco-Order Center-Return/Exchange Goods" on the self-service page

3.2. Log in to Suning.cn and click online customer service;

4 The following goods cannot be returned for 7 days without reason:

4.1. Customized goods or services;

4.2. Fresh and perishable goods;

4.3. Digital products such as audio-visual products, e-books, vouchers, prepaid cards, online games and computer software downloaded online or unpacked by you;

4.4. delivered newspapers and periodicals;

4.5. Incomplete goods:

(1) The minimum sales unit packaging of food (including health food), cosmetics, medical devices and family planning products is damaged;

(2) Electronic and electrical products have unauthorized maintenance, alteration, destruction, alteration of compulsory product certification marks, indicating labels, machine serial numbers, etc., appearance use traces that are difficult to restore, or data use traces such as activation, authorization information and unreasonable personal use data retention; For example, the mobile phone network access license is damaged or lost, the TV and air conditioner have been installed, and the SLR camera has been used.

(3) The trademarks of clothing, shoes, hats, bags, toys, home textiles and household goods have been removed, the logos have been cut, and the goods have been contaminated, damaged and washed.

4.6. Payment, recharge and after-sales service;

4.7. The following commodities are not applicable for seven days without reason after you confirm them at the time of purchase:

(1) Commodities that are easy to affect personal safety or life and health after unpacking, or commodities that are easy to change the quality of commodities after unpacking, such as food, health care products, cosmetics, adult products, etc.;

(2) commodities whose value is greatly devalued after being activated or tried out, such as electronic and electrical products;

(3) the goods that are close to the shelf life and defective goods that have been clearly stated at the time of sale.

5 The following commodities are not allowed to be returned:

(1) Any commodity not sold by Suning or a third-party seller (the serial number does not match);

(2) Overinsured goods (goods that have exceeded the return period);

(3) Commodity quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intake, accident, alteration and incorrect installation, or tearing or altering labels, machine serial numbers and anti-counterfeiting marks;

(4) the missing or altered accessories of the goods affect the integrity of the goods;

(5) Gifts and invoices need to be returned together with the main commodities, otherwise the corresponding price or loss will be deducted; ?

(6) other goods that should not be returned or exchanged according to law and agreement.

6 Others

1. When returning goods, please be sure to return the goods together with the accessories, gifts (if any), warranty cards, instructions, invoices and inspection reports (for goods that need to be returned by inspection reports); If the gift has been used and does not conform to the return, and the main commodity has been returned, the gift amount shall be deducted. (Friendly reminder: it is recommended that the product packaging, accessories and gifts be kept for 3 days from the date of receipt)

2. When the goods are returned, the points obtained from purchasing the goods and the corresponding coupons should be deducted. If the account points and coupons have been used, they will be deducted from the refund of the goods accordingly; When the gift card is returned, the amount will be returned to the card and will not be cashed. After the successful return, the E-coupon you used when shopping will be returned to the original account and the validity period will remain unchanged. Please pay attention to it.

3. if you issue a vat invoice, please contact Suning customer service when returning the goods, and consult the notice of returning the vat invoice, and click online customer service.

There are four modes of customer service in Suning:

1. Self-service; 2 online; 3 telephone; 4 outgoing call