After receiving the goods recently, she found something was wrong.
-0 1-
Japanese purchasing dress, the brand letter is wrong?
Xiao Hu: "First of all, I think it's different from what I tried at the counter before. I tried it at the counter in England, and it was a little different, but I didn't think much about it. I thought it was normal to try the wrong money. In the afternoon, I thought about it again. I took a look at this store and saw other clothes in this store under the comments. I said that the seller sells fakes and told me to pay attention to the trademark, saying that the words on the trademark are all wrong. "
Xiao Hu bought this Japanese Issey Miyake women's round neck dress in Taobao Ai Yi Enterprise Store, and spent 2050 yuan. In the comment area of this store, other buyers reminded us to pay attention to the tag, which was sent by the seller and was different from the brand of Issey Miyake.
Brand name on handbag
Brand name on skirt package
Xiao Hu: "This is a bag sent by the seller, Miyake, this is its brand, this is the skirt I got, and there is only one bag on it. This is Miyake."
-02-
The store suspected that Xiao Hu had dropped his bag?
There is a famous brand on the bag that Xiao Hu received. Compared with the brand name on the skirt package, there are indeed letter differences.
■ On the night of receiving the skirt on Monday, Xiao Hu sent a picture to the seller, saying, "There is a typo on the tag. Please give me a refund. "
At that time, the customer service response of Ai Yi Enterprise Store was "You have a receipt for your clothes, and the clothes were sent from the store. If you want to return it, I will return it to you. You cancel the after-sales and choose to return the goods on the grounds that you don't like it. "
■ Xiao Hu asked "Why is the trademark wrong?"
● The other party's answer is: "They are all retired, and the explanation is of little significance."
■ Xiao Hu asked again: "What you said is false, and you will be fined ten. I am not the only one who has been fooled. "
● At that time, the other party replied, "I wonder if this is our goods." .
Xiao Hu thinks what the other party means is that she changed her skirt. Xiao Hu also provided a recording of a conversation with the customer service of the store:
● Taobao Easy Love Enterprise Store Customer Service: "If we do something wrong here, we can return it to you, but now you are applying for the intervention of Xiao Er. What's the problem? "
■ Xiao Hu: "Because I don't think I am very clear here, and I haven't communicated with you clearly before, I still apply for third-party intervention. This is more convenient. I don't need to say that I exchange goods here. Let Xiao Er decide. "
-03-
After Taobao Xiaoer intervened, the seller said that the wrong goods were sent.
Xiao Hu said that after Taobao Xiaoer intervened, the store's statement in the recording changed again, saying that the goods were not on the right board, but before that, the store insisted that Xiao Hu dropped the bag himself. I called the customer service number of the store many times on the spot, but the other party never answered.
-04-
Ask for a refund and close the Taobao shop.
Xiao Hu: "I ask you to return this fake to me now, but I won't return it to you, and then you close this store for me, because I'm not the only one now." I found it on Taobao. Some people say that he bought a fake. Now, I'm four people, and I bought fakes. Since you are arguing with me like this, I will pursue it to the end. "
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