The reason may be that merchants submit logistics information on Taobao, but it is not worthy to be sent to logistics companies; Or the merchant has an error in filling in the logistics information; Or the goods received by the logistics company were not scanned in time. The solution is as follows:

1. Generally, after payment is made on Taobao, the package will be sent within 7 working days. Once the parcel is signed by express delivery, the seller will update the logistics information in the background.

2. If the parcel shows that it has been delivered, but the logistics information is not displayed in the background, it may be that the seller has not filled in the logistics number. If logistics information appears, but stays in the same state, that is, the logistics company has no new information, so don't worry too much, and it will generally not affect the normal receipt.

3. If the transaction is about to time out, but the goods are not received and the logistics does not display new information, then you must contact the seller, verify the reason, let the postponed transaction time out or apply for a refund, and avoid not receiving the goods but the money has arrived in the seller's account.