(1) Apply for a card
To apply for Chongqing traffic ic card, you need to fill out the Chongqing bus IC card application registration form with your ID card or other valid documents. Discount cards and free cards need to pay 1 recently registered one-inch bareheaded color photos, 25 yuan deposit or 25 yuan compensation (e-wallet function is required), and ordinary cards need to pay photos but 25 yuan compensation, which can only be processed if they are deposited in 10 yuan or above (discount cards must be deposited in the travel amount for more than one month).
(2) report the loss.
1.If the IC card is lost, passengers should report the loss with their valid certificates, the IC Card Application Registration Form and the charge receipt (the loss of the registration form and receipt is not reported) to the IC card online recharge point (Linjiangmen Sub-branch and Lianglukou Sub-branch of Chongqing Commercial Bank). Only after inspection and confirmation can the loss be reported, and the IC card loss reporting registration form should be filled in.
2. The 2.IC card will stop using the next day after the loss is reported. After 3 working days, apply for a new card with the certificate of loss reporting to the IC card issuing department. Replacement procedures shall be handled according to the type of the original IC card, and the balance in the original card shall be transferred to the new card.
3. If the IC card is found again after loss reporting, it should be immediately cancelled at the online recharge point of IC card (Linjiangmen Sub-branch and Lianglukou Sub-branch of Chongqing Commercial Bank), and the card can be used after 3 working days. If it is necessary to return the card, it shall be handled according to Article 3 of card return.
(3) Change the card
If the IC card can't be used normally for some reason, you can go to the IC card issuing department for verification with the valid certificate used at the time of purchase (collection), the IC card application registration form and the charge receipt. It is the quality problem of IC card, and it is changed for free; For the man-made damage of passengers, it is necessary to pay a deposit or compensate 25 yuan for the card replacement fee. The balance of the original card will be transferred to the new card.
(4) card withdrawal
IC cards can be returned according to passengers' requirements. When returning the card, you need to bring the valid certificate of purchase (collection), IC card application registration form and charge receipt to the IC card online recharge card sales point (Linjiangmen Sub-branch and Lianglukou Sub-branch of commercial bank) for processing. If the IC card is returned in good condition, the card depreciation fee 5 yuan will be charged when the card is returned.
1. When the ordinary card is returned, the compensation will be deducted according to 1 yuan every month, and the remaining compensation and the balance in the card will be returned in full.
2. When returning the discount (monthly pass) card, the recharge balance of the unused month (used in that month, and the corresponding amount of the remaining times is not refundable) and the 25 yuan deposit will be refunded. If the electronic wallet function is turned on, it will be treated as an ordinary card.
3. When the free card is returned, 25 yuan deposit or 25 yuan compensation will be returned to deduct the balance and the balance in the electronic wallet.
4. The anti-counterfeiting trademarks on adult and student discount (monthly pass) cards and free cards are not allowed to be damaged, and photos are not allowed to be changed, otherwise the cards cannot be returned.
(4) asking
Passengers with IC cards can check the balance in the card at each recharge point. If you have any questions during use, you can contact the distribution department of IC card company. Address of IC card issuing department: No.329 Minsheng Road, Yuzhong District18th Floor; Tel: 637055 17