(2)① Negotiate with the operator. (2) Request the consumer association for mediation. (3) appeal to the relevant administrative department. (4) bring a lawsuit to the people's court. ⑤ According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration. (Answer any three points)

(3)① Pay attention to the shelf life and production date when purchasing goods. Don't trust advertisements. (3) Ask the operator for the invoice and keep it. Don't blindly follow other consumers, so as not to be fooled. ⑤ Buy goods from regular merchants.

As consumers, we should master the knowledge of consumption and have the awareness of rights protection and self-protection. In the question (1), according to the production date "2065438+September 6, 2002" and the shelf life "6 months", the beverage has expired when it was purchased in Xiao Zhao, that is, "2065438+April 2003 18". (2) Ask how to directly use what you have learned to answer consumer rights protection questions. Question (3) We should combine the materials, the knowledge we have learned and our common sense of consumption.