Hope this helps.

Service etiquette

1. Service concept in the property management industry

1. Proactive service awareness: think about what users think and worry about what users need. , do what users need.

2. Don’t do evil things because they are small, and don’t do good things because they are small things.

3. The word "please" is in front of you, and the word "thank you" is never left in your mouth.

4. There is no blind spot in management and no blind spot in service.

5. Manage the owners' properties and serve the property owners. Everything is service-centered and everything is for the owners.

6. Management depends on people, service depends on people, and people depend on quality. (100-1=0)．

8. Management and service should be emphasized simultaneously. Management is the foundation and service is the foundation. Service must be reflected in management and service must be more important than management.

9. The awareness that owners/residents are friends. Treating owners as friends is to reduce or eliminate the estrangement between owners and us or misunderstandings in cooperation when we provide services, understand each other, and help each other. .

10. In practice, property management includes smiling service, polite service, thoughtful service, committed service, tracking service and patient service.

11. The roles of property management company employees (six-person service): waiters, security guards, cleaners, maintenance workers, firefighters, and administrators

2. "Five senses" service

In the process of on-site service, when facing customers, you should have a good sense of proportion and give the owners and customers:

Friendly: greet the owners in advance, with a natural expression and a smile. , giving people kindness and kindness.

Sincerity: Have a frank expression, and remember not to deceive or perfunctory customers at any time, so that customers can feel that the service you provide is sincere.

Respect: Listen carefully to customer inquiries, use honorifics when answering the owner, and give the owner/customer a sense of respect.

Relief: Look relaxed and natural, not nervous, giving owners and customers a sense of relief.

Calm: Don’t panic when things happen, don’t be impatient, have a calm demeanor, and give owners and customers a sense of calm.

3. Etiquette and Politeness

(1) Politeness - generally refers to expressing humility and respect to the person you communicate with through words and actions in interpersonal relationships.

(2) Etiquette - usually refers to the customary form of people showing respect and friendliness to each other in social situations. It is actually a specific form of politeness. The relationship between it and politeness is that there is no etiquette. There is no such thing as politeness. When there is politeness, it must be accompanied by specific etiquette.

From this we know that politeness is the basis of etiquette, and etiquette is the basic component of etiquette. In essence, all three show respect and friendliness towards others.

(3) Principles of Etiquette

1. Principles of observance: In communication, you must consciously/voluntarily abide by etiquette, every word and deed, every move, regardless of the size of your position or your status. The amount of wealth.

2. The principle of self-discipline: self-demand, self-discipline, self-control, self-control, self-reflection, and self-examination.

3. The principle of respecting others: with the person you interact with, you should be humble and give in, respect each other, treat each other in a friendly manner, live in harmony, and put importance, respect and friendship first.

4. The principle of tolerance: not only should we be strict with ourselves, but we should also be lenient towards others, be more tolerant of others, more considerate of others, and more understanding of others, and do not demand full blame, care about others, or be too demanding.

5. The principle of equality: The specific application of etiquette is allowed to vary from person to person, and different methods should be adopted according to different service objects, but the core point is - treat everyone equally and give the same degree of courtesy.

6. The principle of conforming to the customs: Due to different nationalities, ethnic groups, and cultural backgrounds, there are situations where customs are different from ten miles away and customs are different from hundreds of miles away. Don’t be arrogant or arrogant. You must insist on following the local customs. Be consistent with the habits and practices of the vast majority of people, and never be arrogant.

7. The principle of sincerity: You must treat others with sincerity, sincerity, honesty and no deception, be consistent in words and deeds, and be consistent in appearance and appearance. You must not be duplicitous in specific operations, cheat in words and deeds, or be opportunistic.

8. The principle of moderation: It requires that when applying etiquette, in order to ensure effective results, you must pay attention to skills, cooperation standards, special attention to propriety, seriousness and propriety.

IV. Standards of Civility and Courtesy

<1> Appearance: It is a person’s appearance, including appearance, posture, personal hygiene and clothing, and is the external expression of a person’s mental outlook. Good instrumentation can reflect the company's atmosphere, grade, and specifications. Employees must pay attention to their appearance. The specific requirements are as follows:

1. The attire must be clean and tidy. Work clothes must be worn at work and kept neat and clean. The buttons must be fully buttoned. No open breasts or dirty clothes are allowed. Work number plates must be worn. Sleeves and trousers cannot be rolled up on the left side of the chest. Female employees wearing skirts must not expose their socks and should wear flesh-colored socks. When wearing a tie, tuck your clothes into your trousers, and keep your black leather shoes shiny.

2. The appearance should be elegant, nails should be trimmed regularly, no fingernails should be left, no colored nail polish should be applied, and the hairstyle should be in accordance with the company's regulations. Male employees should keep their hair short and the corners of their hair should not cover their ears. It is appropriate that female employees should not wear weird hairstyles, and their hair should be neatly groomed and not disheveled.

3. Pay attention to personal hygiene and take good care of your teeth. Male employees must shave every day, keep their nose hair away from their nostrils, keep their hands clean, brush their teeth in the morning and evening, and rinse their mouth after meals. Take showers frequently to prevent odor, and avoid eating stinky food and drinking alcoholic beverages before going to work.

4. Pay attention to getting a good rest, getting enough sleep, doing regular exercise, maintaining a good mental state, and not looking tired when you go to work.

5. Female employees should wear light makeup, but are not allowed to wear weird jewelry or exaggerated headdresses. Necklaces should not be exposed. Neither men nor women are allowed to wear colored glasses.

6. Check your appearance before going to work every day. When you need to tidy up your appearance in the public place, you should go to the bathroom and workroom, go to a place where guests cannot see, and do not do it in front of guests. The face is organized in a public place.

<2> Expression: It is the modality revealed by human facial dynamics. Expression is very important in giving people’s impression. When providing services to customers, the following points should be paid attention to:

1. You must smile and have a pleasant appearance, giving people a sense of intimacy. You must not have a cold face or a dull expression, making people feel unwelcome.

2. Listen attentively and give people a sense of respect. Don't be listless or careless, making people feel unwelcome.

3. Be honest with guests, neither humble nor arrogant, and give people a sense of sincerity. Don’t be frightened and submissive, giving people a sense of hypocrisy.

4. Be calm and steady and give people a sense of calm. Don’t be flustered and give people a sense of frivolity.

5. You should look calm, relaxed and confident. Don't frown, look sad, and give people a sense of burden.

6. Don’t have a bored, stiff, or angry expression, and don’t be coy, make faces, stick out your tongue, or make people feel disrespected.

<3> Manners: refers to the posture and demeanor shown by people's behavior in communication activities, including behavior in daily life and work. The specific requirements are as follows:

1. Standing posture: Stand upright, keep your chest high and abdomen in, eyes level, mouth slightly closed, smile, arms drooping naturally or crossed in front of the body, right hand on left hand to provide services to guests at any time. Do not put your hands on your hips, put your hands in your pockets, or cross your chest. Female employees should stand with their feet in a V-shape, with their knees and heels close together. Male employees should stand with their feet shoulder-width apart, and their bodies should not sway. When you feel tired from standing, you can stand half a step back or move your feet, but your upper body should still remain upright. Do not stretch your feet too far forward or backward, or even spread them widely, and do not stand leaning on a wall. Always stay energetic and in straddle position.

2. Movement: Walking should be light and steady. Pay attention to holding your head high, chest up, and abdomen in, your shoulders should be flat, and your body should be straight. Men should not twist their waists while walking, and women should not shake their arms. Do not shake your head, whistle, or eat snacks while walking. Do not look left or right, put your hands in your pockets, or snap your fingers. Do not hold hands with others, put arms around others, do not run or jump. When you have to overtake guests due to work needs, you should politely apologize, say sorry, and pay attention at the same time.

1) Try to keep to the right and not in the middle.

2) When meeting colleagues and guests, nod in greeting.

3) When you arrive at the door with your superiors or guests, you should take the initiative to open the door and let them go first. You should not rush to the front yourself.

4) When taking the elevator with superior guests, you should take the initiative to open the door and let them get on and off first.

5) When guests are approaching or going up or down the stairs, take the initiative to give way to them.

3. Hand posture: a "body language" of specific expression. Gestures should be standardized and moderate. When giving directions to guests, you should straighten your arms, keep your fingers together naturally, and point your palms upward, so that you can naturally point to the target. Do not point with one finger when introducing or indicating directions. Gestures when talking. It should not be too much, and the range should not be too large, otherwise it will be superfluous. When handing something to a guest, you should offer it respectfully with both hands, never throw it away carelessly, and avoid pointing your finger or pen tip directly at the guest.

4. Behavior

1) Behavior must be dignified, actions must be civilized and courteous, and standing, walking, and sitting must meet the prescribed requirements. Walk in front when greeting guests, walk behind when seeing guests off, give way when guests pass by, do not compete with your peers, and are not allowed to walk among guests.

2) All uncivilized behaviors should be prohibited in front of guests. Such as smoking, eating snacks, picking your nostrils, manicuring your nails, stretching, etc. Even if you have no choice, you should try your best to cover up or avoid them. Spitting, peelings, paper scraps, cigarette butts and other debris are not allowed in the workplace or at ordinary times.

3) Keep the room quiet when working, speak softly, do not make loud noises, fight, whistle, or sing tunes in front of guests, walk lightly, and take things lightly to avoid accidents. sound.

4) When entering a household to provide services, you should knock on the door three times with appropriate force to develop good habits. You can only open the door and enter after receiving permission.

5) Serving guests is the first need. When a guest comes to your post, no matter what you are doing, you should pause to greet the guest.

6) Treat guests equally. Do not be overly affectionate or talk to one guest for a long time while alienating another guest when two guests are present at the same time. Be warm and generous when interacting with guests. Behave appropriately, but don't act in an overly affectionate manner, let alone do anything that would harm the company or your personality.

7) Joking, joking and giving nicknames to guests are strictly prohibited.

8) When guests are talking to each other, do not approach and listen, and do not peek at the guests’ behavior from the sidelines.

9) Do not whisper or point fingers at guests who have strange appearance or strange clothes, and are not allowed to watch. When you hear the guest’s dialect and think it is funny, you cannot imitate and ridicule. Guests with defects or pathologies should be given warm care and attentive service without any sign of disdain.

10) Guests are not familiar with the company’s division of labor, and their requirements may exceed services that are not within your scope of responsibility. You must not kick the guests around like a ball. You should take the initiative to contact the relevant departments on behalf of the guests. Contact us to meet the guest's requirements, and don't hang around "it's none of your business".

11) Do not bring unhappiness at work or life into the service, let alone vent it on the guests.

5. Nine basic polite expressions

1) Address terms: Miss, Mrs., Mr., that gentleman, that lady, aunt, etc.

2) Welcome: Welcome to our company, welcome to our building, welcome to visit, etc.

3) Greetings: Hello, good morning, good afternoon, morning, good morning, good afternoon, good evening, have a hard time on the road, etc.

4) Congratulations: Congratulations, I wish you a happy holiday, Merry Christmas, Happy New Year, Happy Birthday, Happy Wedding, Happy New Year, I wish you all the best, etc.

5) Farewell words: Goodbye, good night, see you tomorrow, wish you a pleasant journey, wish you a safe journey, welcome to come again next time, etc.

6) Apology: I'm sorry, please forgive me, I'm sorry to bother you, I'm rude, I'm very sorry, etc.

7) Words of thanks: thank you, thank you very much, etc.

8) Response: Yes, okay, I understand, thank you for your kindness, you are welcome, it doesn’t matter, this is what I should do, etc.

9) Inquiry: What can I do for you? What can I do for you? What do you need me to do for you? Do you like (need, be able to?...)? Would you please?...please?

10) Basic phrases: hello, thank you, please, sorry, goodbye.

11) Ten commonly used polite expressions: please, thank you, sorry, please forgive me, it’s okay, it doesn’t matter, you’re welcome, good morning, hello, and goodbye.

6. Requirements for customer service terms

1) When meeting guests, they should smile and stand up to serve. The waiter should speak first and take the initiative to say hello. The address should be appropriate and use the honorific title. Respect, express enthusiasm with simple and kind greetings and caring phrases. Pay attention to addressing familiar guests by their last name. You can say some appropriate and decent words when greeting guests, but you cannot ask questions that the guests don't like to answer.

2) When talking to guests, you should keep a distance of about 1 meter, pay attention to using polite language, pay attention to the word "please" at the top of your head, and keep the word "thank you" in your mouth to show respect for the guests.

3) Pay full attention to the guest's words, listen attentively, look at the guest's face, but do not stare at the guest, wait until the guest has finished speaking, do not interrupt the guest's conversation, the guest is talking to you Don't show any impatience when talking, put down what you are doing, look at the other person, smile, and respond. Don't be absent-minded, look around, careless, or ignore. If you didn't hear something clearly, politely ask the guest to repeat it.

4) Guest inquiries should be repeated satisfactorily. If you encounter something you don’t know or are unclear about, you should search for relevant information or ask the leader for instructions to answer the guest as best as possible. I’m sorry, I’m sorry, “I can ask you this question.” "Go ahead", "You must not answer with "I don't know" or "I don't know". You must be responsible when answering questions. You cannot pretend to understand, be ambiguous, or answer randomly.

5) When speaking, especially when guests ask us to serve, we should express our willingness to serve the guests through our language. We should not show boredom, indifference, or indifference. We should say: "Okay, I Let’s do it right away.” Never say: "How do you do? 6) When talking to guests, the attitude should be kind, the language should be friendly, the tone should be natural, soft, and friendly, and the volume should be moderate, not too high or too loud. Low, it is better to make it clear to them and respond quickly and clearly.

7) When we cannot meet a certain service request made by a guest, we should take the initiative to explain the reason to the guest and apologize to the guest. , and at the same time, give the guest a suggestion to solve the problem or actively assist in contacting the customer to solve the problem. Let the guest know that although the problem has not been solved for the time being, it is taken seriously and he will get the help he deserves.

8) On principled and sensitive issues, the attitude should be clear, but the way of speaking should be tactful. The speech should not violate the company regulations, but also maintain the self-esteem of the guests. Do not use questioning or doubting methods. , commanding, and bull-like speaking styles, avoid ridicule, negative language, and vindictive language, and use questioning, requesting, discussion, and explanation speaking styles.

① Questioning style: such as "Excuse me..."?

② Request type: such as "Please help us..."?

③Discussion type: such as "please see if this is good"?

④Explanatory formula: such as "This situation, the reason is like this..." (The principle is to convince people with reason, not regulations).

9) Show concern, sympathy and understanding for the guests' difficulties, and try your best to find solutions.

10) If you encounter a dispute with a guest, please explain it tactfully and ask your superiors to handle it. Never quarrel with the guest. In addition, remember the following points when serving guests:

①Three Conversations between more than one person should be conducted in a language that both parties can understand.

②Do not imitate other people’s language, tone and speech.

③Do not gather in groups to chat, laugh loudly or make loud noises.

④Don’t shout loudly to another person.

⑤Do not contradict, ridicule, or ridicule guests under any excuse.

⑥Don’t make excessive jokes.

⑦Do not argue loudly, quarrel loudly, or talk loudly.

⑧No foul language, contemptuous and insulting language is allowed.

⑨Do not speak language that damages the company’s image.

7. Service attitude standards: A good service attitude will make guests feel friendly, enthusiastic, simple and sincere. Specifically, in serving guests, we must do the following:

1) Be serious and responsible, that is, you must be anxious about the guests’ needs, think about what the guests want, and conscientiously handle everything for the guests, no matter how big or small it is. , all must give the guest a satisfactory result and answer. Even if the service request raised by the guest does not belong to one's own position service, one must take the initiative to contact the relevant departments, regard solving the guest's matter as an important matter, and handle it according to the guest's request.

2) Being proactive means mastering the rules of service work, consciously doing service work before guests make requests, being proactive, helpful, and providing convenience to guests in everything.

3) Being enthusiastic and patient means treating guests like relatives, with a smile, full of energy, a kind attitude, friendly language, and enthusiasm and sincerity. Listen humbly to guests' opinions, be considerate of guests' emotions as much as possible, and never quarrel or conflict with guests.

4) Being meticulous and thoughtful means being good at observing and analyzing the psychological characteristics of guests, knowing how to discover their needs from their expressions and behavior, correctly grasping the timing of service, and having the effect exceed the guests’ expectations, and being considerate Attentive to every aspect.

5) To be civilized and polite, you must have high cultural accomplishment, healthy language, elegant conversation, dignified behavior, be neither humble nor arrogant in dealing with others, respect the customs and habits of different ethnic groups, and pay attention to showing a good spirit in everything.

6) Avoid evasiveness, coping, prevarication, boredom, indifference, contempt, arrogance, and indifferent attitudes in service work.

8. Salute specifications

(1). Salute:

1) When meeting a company leader or department leader’s vehicle, you must salute and say hello, and use it skillfully. Go straight gesture to signal the vehicle to move.

2) When encountering a visiting group or visiting group vehicle from outside the unit, you must salute, make straight gestures, and give a long salute if necessary.

3. When inspecting documents, vehicles and items, you need to salute the person being inspected first.

4) When stopping violations or violations, you must salute in advance.

5) When changing positions, both parties should salute before the handover.

6) You must salute when government leaders inspect or handle problems during working hours.

(2). Salute time:

1) The salute begins when the two parties are 3 to 5 meters apart.

2) When the other person in the driving vehicle starts to notice the position, he or she will start to salute.

V. Routine services

1. When checking the ID of the owner or customer, you should first salute the person being inspected and then say: "Hello! Please show your ID." If you are checked The prosecutor should show his/her certificate and after verification, express his/her gratitude. "Thank you for your cooperation." If the person being inspected does not want to show his ID, he should say: "I'm sorry, this is company policy, please cooperate with me.

"If the person under inspection forgets to bring his ID and needs to enter the community urgently, he should say: "Please wait a moment, can I ask for instructions?" ”

2. Check the vehicle time, use standard hand gestures to signal the vehicle to stop, and come forward to salute. Foreign vehicles and operating vehicles should issue a "Vehicle Temporary Access Card" and explain the relevant matters to the person under inspection, and then Use standard gestures to guide vehicles to enter.

3. When you encounter a customer who has something to ask, do not avoid the customer's inquiry. You should take the initiative to greet the customer warmly and say hello: "Hello, can I help you with something?" ? "When the customer asks something that you know very well, you should answer it in detail. If the customer asks something that you don't know clearly, you should apologize to the customer: "I'm sorry, I'm not very clear about what you asked. If time permits, I can explain it to my colleague. Can I ask for advice and then let you know? "Be careful not to refuse customers bluntly, or pretend to understand, or deceive customers with lies.

4. When encountering customers carrying items, you should take the initiative to step forward and help without taking off your job. If a customer needs to leave their post for a period of time to carry items, they should apologize to the customer: "I'm really sorry, I can't leave my post during working hours, I can only help you for a short distance. "Make sure to remember that customers are also ordinary people and will not be very demanding of us. We should not leave our posts to deliberately help customers, or call patrol guards for help.

5. When a customer passes by the booth, you should Greet the customer warmly, and if the customer is out, say: "Mr./Ms. XX, please walk slowly. "If the customer returns, you should say: "Mr./Miss XX, you are back! "Of course there are many greetings. We should not be stubborn and only say a few words. We should always greet the owners and customers in a suitable manner.

6. When a customer violates the company's management regulations, politely Stop discouraging and remember that politeness is the basic content of service work. Your voice and behavior are no exception when discouraging. 7. When you encounter complaints from owners and customers, you should listen carefully and do not allow any impatience. The performance of the complaint should be carefully recorded. If the complaint belongs to the department, the complaint should be apologized to, and the complaint should be reported to the department leader in a timely manner. If the complaint belongs to other departments of the company, the owner should first apologize: "I'm sorry, ours. If the work is not done enough, I will reflect your opinions to the department.

6. "Seven Don't Asks" of service staff

1. Don't ask about age: Do not ask guests' age face to face, especially women.

2. Don’t ask about wedding cigarettes: Wedding cigarettes are purely personal privacy, and it is impolite to ask others for this information.

3. Regardless of income: Income is related to personal ability and status to some extent, and is a person’s face.

4. Don’t ask for the address: Unless you want to be a guest at his home, generally don’t ask for the guest’s address.

5. Don’t ask about experience: Personal experience is a person’s trump card and may even be private.

6. Regardless of belief: Religious beliefs and political opinions are very serious and should not be talked about casually.

7. Don’t ask about the body: Don’t ask people who have health problems about their weight, and don’t just say that they are fatter than others.

7. Professional ethics and standards

1. Professional ethics: refers to the way service personnel receive their service objects, deal with their service objects, their own units and Code of conduct that should be followed when interacting with other countries.

2. Warmth, friendliness and customer-centeredness are the most basic and distinctive norms of the company’s professional ethics and a concrete manifestation of the company’s warm welcome to customers. The specific requirements are as follows:

1) Be modest and prudent, and respect guests. 2) Keep in mind the purpose of service and behave ethically. 3) Warm and friendly, neither humble nor overbearing.

3. Sincerity and fairness, credibility first, is a code of conduct that correctly handles the actual interests between the company and its guests. Its specific requirements are:

1) All kinds of publicity , just right. 3) Treat guests with sincerity and never lose money.

2) The price will be determined based on the quality and the charges will be reasonable. 4) Seek truth from facts and correct mistakes when you know they are wrong.

4. Civility, courtesy and high-quality service are the most important behavioral requirements of the company. The specific requirements are:

1) Neat appearance and generous manners. 4) High quality and quantity, with complete facilities.

2) Service with a smile and hospitality. 5) Be conscientious and provide considerate service.

3) The environment is beautiful and in good order.

5. Unity, cooperation, and taking into account the overall situation are the codes of conduct for managing the length and position of various departments and positions. The specific requirements are:

1) Unity, friendship, and mutual respect. 3) Learn to advance and help each other.

2) Close cooperation and support each other. 4) Carry forward style and care for each other.

6. Obeying the law and being honest and honest are requirements of administrative and legal norms as well as ethical norms. The specific requirements are:

1) Consciously abide by professional disciplines.

2) Strictly implement policies and laws.

3) Be diligent, frugal and honest.

4) Oppose and correct various unhealthy tendencies.

7. Improving business skills is the common norm for various professional ethics. The specific requirements are:

1) Have a strong sense of professional ethics.

2) You must have lofty professional ideals and a strong moral will. 3) There must be clear ways and methods.

8. Work discipline standards

1. Be familiar with the company’s rules and regulations. Proficient in the job content, operating procedures and service standards, and have the consciousness and enthusiasm to strictly abide by disciplines.

2. Do not take advantage of work to build relationships with customers, pretend to be public servants, seek personal gain, and strictly abide by company secrets when working. Report any situation in a timely manner, do not collect kickbacks or ask for tips without permission, take good care of the company and guests' property, and do not rummage or tamper with guests' luggage.

3. Discipline. Go to work on time every day, do not be late, leave early, or be absent from work. Do not ask others to punch in for others, do not punch in time cards for others, and do not stop working without reason without permission. Do not sit at work or wander around or take off work, do not do private matters during working hours, do not receive private visits, do not receive guests privately, do not use guest phones, TVs and bathrooms, do not gather in groups to make trouble, do not cause trouble, do not eat snacks or drink alcohol during service hours , play chess and poker.

4. Operational discipline. During the service process, we strictly abide by operating procedures and operating procedures, and provide services in strict accordance with service quality standards. Illegal operations are not allowed and violations of operating procedures and company policies are prohibited.

5. Obey assignments, leadership, and commands. Tasks assigned by leaders must be accepted proactively, completed conscientiously, and reported in a timely manner. Disobedience to leadership assignments and transfers, failure to complete work tasks without reason or taking the initiative on one's own initiative, dereliction of duty, and causing adverse effects and economic losses are not allowed.

6. Treat guests with enthusiasm, thoughtful service and etiquette. Don't argue with guests, don't speak harshly, and don't favor one over another. Do not increase prices arbitrarily. When you hear criticisms and complaints, act calmly and treat them correctly.

7. Morality, abide by social ethics and professional ethics, do not engage in gambling or disguised gambling, and do not allow moral corruption, indecent behavior, and violations of spiritual civilization to occur. Customers who behave inappropriately towards female employees are not allowed to do so. Try to avoid reporting to supervisor promptly.

9. Fifty polite service expressions

1. Please! 2. Hello! 3. Welcome. 4. Waiting. 5. Long time no see. 6. Accompany. 7. Visit. 8. Please. 9.Excuse me? 10. Please come in! 11. Please sit down! 12. Thank you! 13. Goodbye! 14. I’m sorry. 15. Excuse me. 16. I’m sorry! 17. Please forgive me. 18. It doesn’t matter! 19. You’re welcome! 20. You’re welcome! 21. Please wait. 22. Please give me advice. 23. Please be careful! 24. Please go away. 25. This way please. 26. Please come first. 27. Please tell me. 28. Please rest assured! 29. Please take care of me. 30. Please follow me. 31. Welcome! 32. Welcome again! 33. Please don’t be anxious. 34. Please speak slowly. 35. I’ve kept you waiting for a long time! 36. I’ve caused you trouble. 37. I hope you will be satisfied! 38. Please say it again. 39. What can I do for you? 40. I am happy to serve you! 41. What can I do for you? 42. Are you looking for someone? 43. This is what I should do. 44. Tell me your needs. 45. I will try my best to help you. 46. ??Please help me think of a solution. 47. Please feel free to contact us. 48. Please give us your valuable opinions! 49. If you have anything you don’t understand, try to ask. 50. Your needs are my responsibility. 51. Sorry, parking is not allowed here. Please park your car in the parking lot. Thank you for your cooperation.