If the seller is complained of selling fake goods because of the comparison between true and false, it is still the first time to negotiate with the complainant. If the seller takes an indifferent attitude, the complainant can apply for the intervention of Xiao Er.
Xiao er's intervention will affect the seller's activities, and Xiao er's intervention is equivalent to a refund of the transaction dispute. If Xiao Er judges that it is the seller's fault, then the seller's reputation score will show that there is a transaction dispute in the store, which has a great impact on the store.
Second, Taobao was complained that selling fake goods passed the comparison between true and false, and the seller should take complaint measures in time to prevent the complainant from applying for secondary intervention.
1. The seller enters the background-physical examination center-customer service-pending violation page within 3 working days after receiving the notification information in the station. If he/she finds the complained product, click View/Appeal, and then select the appropriate appeal scenario according to the specific situation.
After entering the appeal page, you need to submit the appeal voucher within 72 hours. Complaints related to the comparison of authenticity include: formal purchase vouchers, formal purchase receipts, invoices, trademark use authorization certificates, sales authorization certificates, etc.
Then, the seller needs to package the voucher into a 5m file, add the relevant complaint description and submit it. After successful submission, within 3-5 working days, the seller should enter the background at any time to check the results of the second audit.
Third, Taobao is complained of selling fake goods, and the seller can ask the processing team for assistance. If the appeal is successful, he will not be afraid of the intervention of the second child.
Because the handling team is experienced and knows about complaints, it will be more direct to ask them for help and improve the success rate of complaints. As long as the complaint is successful, you can avoid the intervention of Xiao er.
Moreover, this handling team usually pays after the complaint is successful, and does not charge if it is unsuccessful. Sellers can also avoid the risk of being cheated.
Related Q&A: Related Q&A: What if the buyer Taobao Xiaoer fails to intervene in rights protection? I'm here, and I still have a say in this issue.
Look at your question carefully. In fact, the crux of the problem is that you have missed the time limit for applying for after-sales service (within 0/5 days of successful transaction/kloc-) and want to protect your rights and interests.
Can buyers not defend their rights on Taobao as long as they have passed the after-sales rights protection period? The answer is definitely no. At present, Taobao can also accept the following problems after the rights protection period.
1. The goods have been returned to the seller for signature, but have not been refunded:
Dear, if the seller has signed for your return, but there is no refund, you can provide the express waybill number of the return to our online customer service for acceptance. If the waybill number is lost or unavailable, I'm sorry we can't help you. I suggest you contact the seller to negotiate!
2. Suspicious counterfeit goods:
Dear, Taobao resolutely resists fakes. You can provide a comparison chart of authenticity, a product identification certificate issued by a brand or manufacturer, an administrative penalty decision provided by the industry and commerce, or a complete Ali Wangwang chat record admitted by the seller as a fake to our online customer service for acceptance!
3, quality problems:
Dear, if the goods guaranteed by the "Three Guarantees Regulations" have quality problems, you can provide pictures of the objects to our online customer service for acceptance. If the pictures can't prove that the goods have quality problems, I'm sorry we can't help you. I suggest you contact the seller to negotiate!
4. The service life of the goods is inconsistent with the seller's promise;
Dear, if you buy virtual goods, such as mobile phone cards, QQ members, Iqiyi members and so on. , can not be used within the time promised by the seller, you can provide the chat record of Ali Want Want and the picture certificate of the unusable goods to our online customer service for acceptance!
According to your description, you belong to the fourth situation. If the merchant clearly tells you that there will be no follow-up fees at the time of purchase, such as the transaction snapshot of the details page and the chat record of Want Want, there is a promise, but the subsequent use is found to be a violation of the promise. You can provide relevant vouchers to contact the consumer Xiaomi to help you contact the merchant for handling, or open a second rights protection portal to consult Xiaomi's specific operation process.
I am a serious shop assistant. If you have any questions, you can always trust me privately, and I will do my best to help you. At the same time, if you find it helpful, please pay attention and like it.