There will be an instruction manual in the box that contains the lighter. The lighters purchased at the counter will all be invoiced for you. Keep this. If you have any questions in the future, you can just go to the counter with the invoice. If there are some parts that need to be replaced, you can also go to the counter.

This is copied from the Zippo official website, you can take a look

The Zippo lighter’s printing and appearance wear include damage to the decoration and seal parts, and other man-made damage. And damage caused by improper use cannot enjoy repair services. Consumables (cotton thread, flint, oil storage cotton) that need to be replaced during use of Zippo lighters are not within the scope of the commitment.

Purchase flint, cotton thread and Zippo lighter oil through regular channels to ensure that your Zippo windproof lighter has excellent performance.

Welcome to log in to our official website to check the contact address and phone number of the authorized retail outlet where you purchased lighters. Bring the lighter and valid purchase receipt (invoice or shopping receipt) to the authorized retail outlet. repair.