1. Listen carefully. Listening is to convey a message to the other party through verbal and nonverbal behavior-"I am listening to your story with great interest and trying to understand you." 2. Listen and understand. Listening in consultation is not only to understand the situation, but also to establish a consulting relationship and encourage the other party to be more open. He is also a consultant, who can learn more about visitors. 3. Listen and participate. When listening, you should not only "listen" but also "participate". That is, when interacting with the other party, give an appropriate response to his narrative. The response can be verbal or non-verbal.
Listening is an important interpersonal communication skill, and learning to listen is also helpful to other interpersonal relationships around you. The rules of interpersonal communication are also very important. Interpersonal communication attaches great importance to details.