On May 19, Ms. Xiao ordered two pieces from Maxinmen Hexi Deng Fa Store, the price was 2600 yuan, and the delivery date stipulated in the contract was 50 days. It was not until July 15 that Maxim's wooden door was delivered. There were problems with both doors, and the trademark was installed incorrectly. Ms. Xiao believes that if the other party delays the delivery and the door has problems, the merchant should compensate.
Ms. Xiao told the reporter: "According to the contract, it should be delivered on July 7, but it was still out of stock at the delivery time, and the delivery was postponed to July 15. When it was first delivered, the door handle was taken by mistake, and 17 was installed. When installing, we found that the brand was in the wrong position, and we asked for a replacement. Hexi Deng Fa Store and Maxim Wood Door have not been solved after sale. "
Ms. Xiao said: "I'm a customer who used Maxim for the first time, and I'm really going to collapse. I hope Maxim can face up to his own problems and exchange goods or compensate us in time. According to the contract, the compensation for delayed delivery is one thousandth, and the compensation for two doors is about 80 yuan. Because of the wrong location of the trademark, we asked to go back to the factory to redo it and compensate for the delay in the renovation period, but Maxim Wood Door refused this request on the grounds of after-sales quality problems. If they don't agree to go back to the factory to do it again, we ask for compensation of 1000 yuan, but the other party only says that compensation will be paid to 300 yuan at present, and there is no conclusion. "
On July 19, the reporter contacted Maxim's Wood Door after sales. Staff member Mr. Wang said: "For Ms. Xiao, we put forward two plans. One is to change the trademark installed below to the top, leaving a small round eye for workers to touch up the paint, which is invisible at all; Another plan is to redo a door for her, but the compensation demanded by the other party is too high for us to satisfy, and we can only be deadlocked at present. " Reporters will continue to pay attention to this matter. (Source: Tianjin Net)