the telephone number of the industrial and commercial bureau is 12315. According to the relevant requirements of the central government, the market supervision department has integrated the original industrial and commercial hotline 12315, the original quality inspection 12365, the original food medicine 12331, the original price supervision 12358 and the original intellectual property hotline 1233 into the 12315 hotline and the national 12315 platform. Complainants can complain to the market supervision department about consumer rights disputes through this platform.

12315 covers three categories:

1. Complaints, when consumers buy goods or services, they think that the operators have infringed on the legitimate rights and interests of consumers;

2. report, when illegal market supervision laws and regulations are found;

3. For consultation, you need to know the relevant laws and regulations of market supervision.

there is one complaint, please don't complain about the same thing repeatedly, and don't appeal to different complainants in one complaint form. Due to the different handling procedures of complaints and reports, please do not include the contents of reports in the complaints.

Extended information:

On February 28th, 219, official website, the State Administration of Market Supervision of the People's Republic of China, issued the Opinions of the General Administration of Market Supervision on Integrating and Building 12315 Administrative Law Enforcement System to Better Serve Market Supervision and Enforcement. Before the end of 22, the telephone number of market supervision complaints will be unified to 12315.

By the end of July, 219, Ali had handled more than 16, consumer complaints by docking the green channel of the 12315 platform, with a mediation success rate of about 6%, and introduced the right of "quick refund" on the consumer side, so that consumers with credit above a certain score can receive a refund from the merchant through application before returning the goods.

According to statistics, by the end of 218, the number of people enjoying Ali's fast refund service has expanded to 36 million, and the maximum credit line for a single refund is as high as 1, yuan.

National 12315 Platform-Notice of Complaints

People's Daily Online-National 12315 Platform is Online and Free of Consumer Complaints

Baidu Encyclopedia -12315