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If the device is not connected to the Internet or the "find device" function is not turned on, it is recommended to contact the police for help as soon as possible, and call the operator to report the loss of the mobile phone number, and freeze or unbind the account information such as bank card, WeChat and Alipay in time to avoid personal property losses.
When using the search device, the lost device needs to meet the following conditions:
1. If you lose your device, you need to log in to your vivo account and turn on the "Find Device" function.
2. The lost device is turned on.
3. The lost device is connected to the data network or WLAN network.
What if the lost device logs into the vivo account and "Find Device" is not turned on? Function, you can try to turn on the "Find Device" function remotely.
Only when the following conditions are met can the function of remotely opening the search device be turned on:
1. For security reasons, it is necessary to verify the screen lock password of the remote opening device (if the device does not have a screen lock password, remote opening search is not supported).
2. The equipment needs to be in a networked and communicable state. When the booted device is not connected to the network or the network conditions are poor, the remote boot command cannot be issued normally; If a SIM card is inserted in the lost device, please enter the SIM card number in the lost device according to the prompt on the operating device page, and send an instruction through sms channel to try to turn on the device network switch; If the SIM card is not inserted into the lost device, it is recommended that you wait until the network of the device is restored before attempting to remotely open the device.
Operation method of "finding equipment"
1. Visit the Find Devices website.
Log in to the vivo cloud service official website through a browser: a web page link on a mobile phone, a Pad or a computer. Select "Find Device" to enter, and you must log in with the same password as the lost device.
2. Positioning equipment
1) Enter the "Find Equipment" page, select the equipment to be located in the equipment list, and the location of the equipment will be automatically located. After successfully locating the device, the page will display the location icon and address information of the location.
2) Click on the page? Icon, you can manually update the location information of the device.
3) If the corresponding lost device logs into the vivo account, and the function of finding the device is not turned on, in the list of "Finding Device-My Device", slide down to find the machine whose account name is not turned on to find the device, click Remote Turn on, verify the password of the vivo account and the screen lock password of the remote turn-on device, and try to turn it on remotely.
* Note: If this device is not in the device list, it means that the lost device is not logged into the corresponding vivo account, so it is recommended to consider it carefully, otherwise the function cannot be used; If the device shows off-line or failed to locate, it may be turned off or not connected to the network, which does not meet the condition of "device found".
Step 3 play the ringtone
When the location of the located device is close to you, you can click "Play Ring", and the device will ring at the maximum volume for 3 minutes, so you can help narrow down the scope of finding the device with the help of the sound locating device.
* Note: ① When the equipment is in silent mode or vibration mode, the bell will still ring. When operating "Play Ringtone", try to avoid remote operation function, so as to avoid the device being out of power or being turned off by others, resulting in the device being unable to locate. ② When you hang up the phone, you need to enter the password of vivo account or screen lock.
4. Lost mode
When lost mode is on, you can remotely lock the device. At the same time, your preset contact information and message will be displayed on the lock screen interface so that the picker can contact you. If someone tries to unlock the device, the front camera of the device will automatically take pictures every time the password is entered incorrectly twice. Can you click? View photos to get their contents.
* Note: ① If the device supports and turns on the NFC function, when the device is in lost mode, the NFC function will be automatically disabled to prevent others from using your bus card and access card. ② The sub-functions in the lost mode are slightly different due to different models. Please refer to the actual display of the page for details.
5, remote lock card
After the device enters the lost mode, you can open the "Remote Lock Card" in the "Lost Mode" interface, and remotely open the PIN verification for the SIM card inserted into the lost device. Restarting the device or inserting and unplugging the SIM card will require PIN verification to prevent others from using your SIM card to steal your information.
* Note: ① Only some models support the remote card locking function; ②PIN code belongs to the personal identification password of SIM card and is a security measure to protect SIM card. When the PIN code is entered incorrectly for more than 3 times, the card will automatically lock for protection. At this time, the SIM card needs to be unlocked with PUK code. Both PIN code and PUK code are provided by operators. You can check the card opening information of the SIM card or contact the operator for it.
The contact numbers of the four major domestic operators are: 10099 (China Radio and Television), 10086 (China Mobile),10 (China Unicom) and 10000 (China Telecom), so you can call them in time.
6, backup data
Through the "data backup" function, automatically synchronized data, such as contacts, short messages, schedules, etc., are supported. , will be stored in the cloud synchronously. Log in to your vivo account on another vivo device and synchronize these data to reduce your data loss.
* Note: After operating "data backup", you can click "instruction record" on the page to check whether the device executes the instruction, and log in to vivo Cloud Service official website to check whether the data backup is successful. Only after the data backup of the lost device is successful can the cloud data be synchronized on other devices.
7. Remove the device
If it is confirmed that the device has been lost, you can use the "Clear Device" function to remotely delete all data on the device to protect your privacy and prevent the disclosure of private data.
* Note: If you operate "Clear Device", the device will clear all data and restore the factory settings, but it will not affect the data backed up by the cloud service. After successful cleaning, you will lose control of the device, and you will not be able to locate the device again, play the ringtone, set the lost mode, etc. After successful cleaning, the operation cannot be undone. Please operate with caution.
If you still have more doubts, you can enter vivo official website-My-Online Customer Service-Enter labor and consult online customer service feedback.