Failure to accept express delivery on delivery refers to the behavior of the purchasing user who is unwilling to pay the express fee and refuses to receive the express delivery after receiving the message of picking up the express delivery. Pay-on-delivery express delivery refers to express delivery in which the cost of logistics transportation is borne by the recipient and the cost is paid to the logistics company after the goods arrive. The sender of the pay-on-delivery package does not pay the freight to the courier company in advance, but the recipient pays it when confirming receipt.

Express delivery can be divided into broad and narrow senses. Express delivery in a broad sense refers to the express delivery of any goods (including bulk shipments); express delivery in a narrow sense refers specifically to emergency delivery services for business documents and small items. From the perspective of service standards, express delivery generally refers to express delivery services completed within 48 hours.

"Interim Regulations on Express Delivery"

Chapter 3 Business Entities

Article 17 To operate express delivery business, an express delivery business license must be obtained in accordance with the law. The postal management department shall determine the business scope and geographical scope of the business license in accordance with the conditions and procedures stipulated in Articles 52 and 53 of the Postal Law of the People's Republic of China and announce to the public that it has obtained the express delivery business license. list of enterprises and update them in a timely manner.

Article 18 Enterprises and their branches that engage in express delivery business may open express delivery terminal outlets based on business needs, and shall register with the local postal administration department within 20 days from the date of opening. Express terminal outlets do not need to apply for a business license.

Article 19 Two or more enterprises operating express delivery business may use a unified trademark, font size or express waybill to operate express delivery business.

Enterprises operating express delivery business as stipulated in the preceding paragraph shall sign a written agreement to clarify their respective rights and obligations, abide by the agreed service agreements, and implement unified management in terms of service quality, safety assurance, business processes, etc. Provide users with unified express tracking and complaint handling services.

If the user's legitimate rights and interests are damaged due to delay, loss, damage or shortage of internal parts, the user can request compensation from the company that owns the trademark, font size or express waybill, or the company that actually provides express delivery services. compensation.

Article 20 Enterprises operating express delivery business shall protect the legitimate rights and interests of their employees in accordance with the law.

Enterprises operating express delivery businesses should strengthen education and training for their employees in aspects such as professional ethics, service standards, operating standards, production safety, and safe driving of vehicles.