A few days' experience in my business post has made me realize a big difficulty for trademark registration agents-asking customers for their mobile phone numbers. Whenever you ask for the number, good communication will often end. The boat of friendship will turn over, so what about business?

some people will stand up and say that the trademark registration agent will get the results when he gets the number, and the customer will reveal the information when he gives the number. Admittedly, but this is not the only reason. At least in the field of trademark registration, in the intellectual property group, there are three other reasons for asking customers for numbers:

Business attributes and characteristics require

Trademark registration applications have certain professional requirements. The service industry of trademark registration agency has emerged because of such a market gap, and quite a few business owners need the assistance of third parties to complete trademark registration applications. It's like going to a lawsuit to find a lawyer and taking a driver's license to go to a driving school. For customers, it is a way to save human resources.

as a business service type, the trademark registration agency itself solves the problem of people. Such business characteristics require relatively frequent communication between agents and customers. At least at the beginning of contact, business personnel should clearly define the needs of customers. For this reason, in the case that we can't meet, telephone is the most direct and effective way to contact, so don't ask the customer if it's unsafe.

responsible impatience

in the course of 14 years' development, the intellectual property group has trained an elite team with strong business ability. Consistent corporate culture requirements and accumulated experience over the years have enabled them to form a professional style of customer first, teamwork, seriousness, quickness and never making excuses. Honesty and responsibility is the cornerstone of Bajie's service, and the pursuit of efficiency is the guarantee to win the trust of customers.

In China, more than two million trademarks are applied for registration every year. It is well known to trademark registration administrators that "one step behind others is a hundred times more risky". After confirming the customer's intention, it is a responsible performance to ask the customer for the phone number and speed up the process. Because being late is not only a matter of communication efficiency, but also a matter of application efficiency and even the possibility of successful trademark application and registration.

What you want is not the number, but the trust.

The trademark registration agent is as secretive as the customer. When a string of strange numbers is dialed into the mobile phone, even if the other party may dial the wrong number, promote sales or cheat, in the expectation of the trademark registration agent, the other party has only one identity-the customer.

on the contrary, when customers give their contact information to business people, they give them a trust. On the basis of keeping secrets for customers, effective communication and prohibition of harassment are essential qualities for business personnel. In Bajie, we know how to save customers' time and don't bother unnecessarily, just to meet the existing needs.

"Don't do to others what you don't want them to do to you." Bajie people are well aware of the old adage of Kong Old Master Q, and they have also developed the behavior habit of "do what they want to others with caution" through self-discipline, leaving enough independent space while providing services to customers seriously and responsibly. And this space is a zone of trust and mutual respect. Therefore, Bajie treats customers' information properly and cherishes customers' trust more.