1. Store operation management: Operators are responsible for creating and managing stores on the e-commerce platform, including store opening, optimization of store naming and description, store decoration, page design, etc.

2. Product putting on shelves and optimization: assist merchants to upload product information and pictures to the e-commerce platform to ensure the accuracy and completeness of product information, and carry out classification, label setting and keyword optimization to improve product exposure and search ranking.

3. Promotion planning and implementation: Formulate and implement promotion plans, including making promotion plans, designing advertising copy, holding activities and promoting through social media, so as to increase the exposure and attractiveness of products and attract more potential buyers.

4. Order management and logistics tracking: responsible for the confirmation, processing, delivery and logistics tracking of orders, ensuring timely processing and rapid delivery of orders, and providing good shopping experience and after-sales service.

5. Customer service and communication: communicate with customers, answer questions and handle complaints, provide good customer service and after-sales support, establish good customer relations, and increase user satisfaction and loyalty.

6. Data analysis and reporting: regularly analyze sales data and user behavior, provide data reports and analysis results, help businesses understand market trends and product performance, and provide reference and suggestions for operational decisions.

7. Platform policy compliance and risk control: Understand and abide by the rules and policy requirements of various e-commerce platforms, standardize operation behaviors, reduce the risk of illegal operation, and monitor and prevent potential risks.

The above is the general business scope of e-commerce agency operation, and the specific business content and service scope may be different due to the different needs of agency operators and merchants. Merchants can choose suitable agents according to their own specific conditions, and clarify the cooperation content and objectives of both parties.