One is to negotiate and communicate by contacting users, but anonymous comparison will be more troublesome.
Second, through the appeal, if it is a malicious bad review of competitors, I believe that the platform will give a fair answer, and the comprehensiveness of the general statement will be properly handled. If the expression is not clear, professionals can sort out their ideas.
Third, do the corresponding after-sales maintenance, improve the service concept and reduce unnecessary bad reviews.
Fourth, do a good job in service experience, so that more guests can write good feelings, improve the proportion of praise and reduce the rate of bad reviews.
As a social media platform, public comment has its own policies and regulations. According to the user agreement and community rules of public comment, the content published by users should be legal and compliant, and the rights and interests of others should not be infringed, and false information should not be published. The platform has the right to deal with illegal content according to its own policies, including deleting comments that do not meet the requirements.
On the moral and ethical level, it is the user's own choice to make comments, but he should respect the work and business of others, not maliciously attack, slander or slander others, and abide by the basic social ethics and code of conduct. Whether it is appropriate to delete bad reviews depends on whether a person's behavior is moral or not.
To sum up, whether bad reviews can be deleted involves many factors such as laws and regulations, platform policies, and ethics. If you think bad reviews are illegal, illegal and inappropriate, you can try to report them to the public comment platform or apply for deletion. But generally speaking, the platform will judge whether to delete the content according to its own auditing standards. In addition, whether it is praise or bad review, you should be cautious when making comments, and fully consider your own speech influence and social responsibility.