To successfully complain about Amazon's Amazon infringement, the following steps need to be taken:
Collecting evidence: To prove the other party's infringement, sufficient evidence needs to be collected. These evidences can include product pictures and descriptions, copyright certificates or registration certificates, order records and transaction screenshots, trademark registration certificates and other relevant evidences, such as communication records with the other party, shop links of infringers, etc.
judging whether it really involves infringement: when you receive the official page, it means that your product trademark involves infringement. Then, under the email, you will find a trademark registration category. Please copy the trademark number and make an inquiry in official website, the Trademark Office of the corresponding country. It is recommended to check multiple websites, because the trademark of the infringing product may be registered in other countries. Then judge whether the trademark registration category is consistent with what you sell. If it is consistent, is it genuine, and is there any invoice, purchase order and other proof that it is genuine? If it is not genuine or there is no data to prove that it is infringed, the best suggestion is to delete the listing related to infringement, which is likely to keep the store. The seller has another option, that is, contact the obligee and request to withdraw the lawsuit. If you meet a rational and reasonable obligee, they may agree to withdraw the lawsuit, or ask the seller to pay a part of the fee as a condition for withdrawing the lawsuit. However, it cannot be ruled out that some obligees may directly appeal to the federal court, which may lead to the freezing of funds.
Write a complaint email: in the complaint email, the following three points should be included:
A. Root cause of infringement: explain the reasons of infringement, such as misuse, misunderstanding or unauthorized use.
B. actions taken to violate Amazon's policies: explain what measures have been taken to correct the infringement, such as deleting infringing products and providing supporting documents.
C. Measures taken to prevent infringement or violation of Amazon policies: Explain what measures have been taken to prevent similar infringement from happening again, such as strengthening quality control and training employees.
in the complaint email, you should also provide all relevant evidence and materials to prove that your complaint is reasonable.
4. Submit the complaint: send the complaint email to the official email address of Amazon or the email address of relevant departments (contact information can be found on the official website of Amazon).
waiting for handling: waiting for Amazon's official review and handling of the complaint. If the complaint is accepted, Amazon will resume your listing and lift the infringement warning. If the complaint is rejected, you can try to appeal again or contact the obligee to solve the infringement problem.
It is important to be patient and calm during the complaint process, and to ensure that all information provided to Amazon officials is true, accurate and complete.