The scope of reports accepted by the industrial and commercial administration authorities is: 1. Monopoly, unfair competition, smuggling, pyramid schemes and disguised pyramid schemes and other economic illegal acts; 2. Counterfeiting, contract fraud, trademark infringement and other illegal acts ; 3. Infringement of the legitimate rights and interests of consumers; 4. Illegal advertising; 5. Violation of enterprise registration management regulations, etc. Complaint methods are as follows: 1. Consumer complaint: Consumers complain to the industrial and commercial administrative department through letters, faxes, text messages, emails, the 12315 website or to the industrial and commercial department, explaining the complaints and reasons; 2. The industrial and commercial department accepts complaints: If the consumer complaint meets the requirements, the staff of the industrial and commercial administration department will accept the complaint within seven working days and record the relevant information; 3. The industrial and commercial administration department will mediate: After accepting the consumer complaint, within sixty days, the consumer If the parties agree to mediation, the industrial and commercial administration department will organize the mediation and inform the parties of the time, place, mediator and other matters of the mediation; 4. Completion of mediation: After the parties reach mediation, the industrial and commercial administration department will prepare a mediation letter, which will be written by The parties and mediators shall sign or stamp the document, as well as the industrial and commercial administrative department's seal. Each party shall keep one copy, and the industrial and commercial administrative department shall keep one copy for archiving.

Legal basis: Article 1 of the "Measures for Industrial and Commercial Administrative Departments in Handling Consumer Complaints" is to standardize the procedures for industrial and commercial administrative departments to handle consumer complaints and promptly handle consumer rights and interests between consumers and operators. disputes and protect the legitimate rights and interests of consumers.