Complaint materials:

1. Consumer’s name, address, phone number and other information;

2. Name, residence (address), phone number of the respondent Number and other information;

3. Factual basis of the complaint, relevant demands and reasons. Including the date and place of purchasing goods or receiving services; product name, trademark, factory name, factory address, specifications, model, quantity, price and service content, etc.; the operator’s infringement facts and the actual losses caused to consumers as well as related Evidence (such as purchase vouchers, service documents, warranty certificates, appraisal conclusions and other relevant supporting materials); compensation and other rights protection requirements and their legal and regulatory basis; negotiations with operators;

Consumer entrusted agents If a person makes a complaint, he or she shall submit the original power of attorney and the identity certificate of the trustee. The power of attorney shall specify the entrustment matters, authority and time limit, and shall be signed by the consumer himself.

Return procedure: If the handling unit or the lower-level complaint reporting agency discovers that the transferred or assigned complaint does not fall under the jurisdiction of the unit, it should be returned within 2 working days according to the original transferred or assigned channel, and the complaint shall be diverted. Unit reprocessing.

Extended information:

12315 reporting methods:

1. The 12315 Complaint and Reporting Center of the Municipal Industry and Commerce Bureau is responsible for answering and transferring telephone complaints from consumers in the city , diversion work, that is, when consumers across the city encounter consumer disputes and consumer rights infringements, they can directly dial "12315" to complain or report.

The second is online complaints: the Municipal Industry and Commerce Bureau’s Red Shield website has set up a “Complaints and Reports” column. Consumers can make complaints and reports through the Internet, and the Industry and Commerce Department has arranged dedicated personnel to respond in a timely manner.

The third is door-to-door complaints: consumers can directly complain to the market supervision branch of the jurisdiction where the consumer dispute occurs, or they can choose to complain and report to the Consumer Rights Protection Section of the Municipal Industry and Commerce Bureau or the Municipal Consumers Association.

The fourth is to write letters and complain.

The fifth is to complain through the "National 12315 Internet Platform": This Internet platform was opened by the State Administration for Industry and Commerce on March 15, 2017. It is a new complaint and reporting channel. The municipal industry and commerce department has arranged dedicated personnel to register in a timely manner. , transfer, diversion, feedback.

National 12315 Internet Platform-Reporting Instructions