You can call "4006065500" JD.COM customer service phone to make a complaint. If negotiation with the customer service of JD.COM Platform fails, you can call the consumer complaint hotline "123 15" for complaint feedback, but the area code of consumer complaint needs to be dialed+123 15. JD.COM is headquartered in Beijing, namely "0 10- 123 15".
Or complain through "national platform 123 1 15". If all the above methods are unsuccessful, you can complain to the Industrial and Commercial Bureau of JD.COM Headquarters.
Regulations of JD.COM on Consumer Rights and Interests:
In order to protect the rights and interests of consumers and maintain the cleanliness of the network ecology, sales merchants (hereinafter referred to as "merchants") shall not sell fake and shoddy goods and pirated goods. If there is a dispute between the buyer and the seller on the issue of counterfeit goods and JD.COM is applied for intervention, JD.COM has the right to make a judgment according to these rules. If the merchant violates these rules or the evidence is invalid, the responsibility of the merchant will be determined.
If the consumer says that the goods received are fake, apply for JD.COM. With the intervention of COM, merchants need to provide relevant documents (including but not limited to the above documents) that can prove that the goods are genuine, such as the distribution certificate or power of attorney of the manufacturer or brand, commercial invoice, test certificate and so on, according to the requirements of JD.COM, so that JD.COM can verify and handle them.
Refer to the above content: JD.COM(JD. COM)- Contact us.