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Are Taobao Cloud Customer Service and Taojinyun Customer Service on the same platform?
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1. Taobao Cloud Customer Service is a customer service platform under Taobao. It provides online customer service tools and systems for Taobao merchants to communicate with buyers, answer questions and process orders.

2. Taojinyun Customer Service is another independent customer service platform developed and operated by Taojinyun Software Company.

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