The scope of 12315 complaints includes problems with product purchase and use, and reports of illegal business activities.

1. Problems with product purchase and use: When consumers purchase products, they can complain if they have quality problems, safety hazards, false advertising or price fraud.

2. Report illegal business activities: If consumers find that operators are engaged in illegal activities such as manufacturing and selling counterfeit and shoddy goods, trademark infringement, false advertising, commercial fraud, unfair competition, pyramid schemes, etc., they can report it.

3. 12315 is the telephone number relied upon by the national industrial and commercial administration agencies. It is mainly used to accept consumer complaints and reports, mediate consumer rights disputes, and investigate and deal with cases of infringement of consumer rights and the production and sale of counterfeit and shoddy goods. Economic violations are the service hotline for unified nationwide consumer complaint reporting by the State Administration for Industry and Commerce. It was established by the State Administration for Industry and Commerce with the strong support of the former Ministry of Information Industry to protect consumer rights and interests and maintain market order.